Library Assistant

3 weeks ago

Parramatta, Australia Parramatta City Council Full time

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the role**

This position is responsible for providing positive customer experiences and supporting the Branch Librarian or Team Leader to ensure the smooth running of library services. Created to assist in the provision of high-quality customer experiences, this role is located at Parramatta Library.

On a daily basis, you will:

- Provide exceptional customer service and build positive connections with the local community
- Assist in delivering high quality community-focussed programs
- Support team members in the use of library services
- Work closely with other teams and implement improvements to enhance enjoyment of the library Ensure that each customer receives a positive customer experience

**About you**

You’ll bring a background in delivering exceptional customer service with the ability to proactively engage with the community. Alongside your solutions-focused mindset, you will bring a track record of delivering a range of customer experiences, and willingness to give innovative ideas a go

You’ll thrive in a flexible approach to customer service and take personal responsibility to ensure that all customers receive a positive customer experience with a high level of knowledge of the library’s services, collections and programs.

**Qualifications**:

- Working with Children Check.
- Criminal history check HSC certificate or equivalent relevant experience
-

**What’s on offer**

This is a permanent part-time opportunity of 24hrs per week.

We are offering an attractive remuneration from $63,891 to $70,336 (pro-rata) plus 11% superannuation

In addition City of Parramatta also offer excellent employee benefits which include:

- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave including 2 days health and wellbeing leave per year)
- Learning and development opportunities Health and Wellbeing programs (Fitness Passport, flu shots, etc)

**Want to know more?**

Further information regarding the requirements of this role can be found in the Position Description.

**How to apply**

Please attach your resume and a cover letter outlining an exceptional customer experience you delivered.

**Applications close 9pm, 3rd March 2024.
**As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

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