Training Specialist, Sales and Engagement

3 months ago

Sydney, Australia Qantas Airways Limited Full time

Opportunity to join a high performing Sales & Engagement team
- Challenge yourself to achieve strong commercial outcomes
- 12 month fixed-term opportunity based in Gosford

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes.

The Training Specialist will operate in a highly competitive and regulated insurance industry, and are responsible for the design, development, implementation, evaluation and ongoing maintenance of comprehensive and targeted training programs. They will work closely with internal stakeholders and external business partners to create session plans, develop instructional materials, and ensure employees' growth aligns with the centre’s and tribes strategic objectives.

This role also plays a pivotal part in developing and delivering brand training across a number of internal and external businesses to ensure consistent brand expectations and alignment of customer experiences.

In addition to this the Training Specialist is responsible for the Knowledge Management strategy, design and maintenance for Qantas related material and management of external business partners to deliver on all regulatory and compliance related knowledge management tools.

Your responsibilities will be to:

- Consult with business partners to identify training needs and determine where further training is required to ensure that Agents remain compliant according to their roles.
- Design and implement training programs, including induction and projects for multiple lines of businesses and working with business partners to ensure alignment to industry and regulatory expectations.
- Consult with leadership team to support ongoing technical training and knowledge to ensure Agents meet quality requirements and sales expectations of their role.
- Create all instructional materials to support training programs to ensure that content is auditable and supports consistent delivery across multiple facilitators.
- Deliver highly engaging and effective training sessions to ensure job readiness of new starters and ongoing upskilling of existing Agents.
- Schedule training plans for multiple lines of businesses to ensure that there is mínimal operation impact for Agents to get up to date with regulatory and operational changes that are relevant to their role.
- Evaluate training effectiveness to ensure that programs remain relevant, engaging and effective.
- Maintain knowledge regarding with operational changes and trends to ensure that existing training programs can be updated and effectively delivered.
- Design and deliver on-going learning journeys for Sales and Engagement Staff to ensure currency of operational and regulatory knowledge.

You’ll have:

- 3+ years' experience of working in a Training position
- BS degree in Education, Training, HR or related field.
- Certificate IV in Training and Assessment
- Proven experience in designing multiple training programs
- Extensive knowledge of instructional design theory and learning principles
- Ability to work independently, flexibly and within deadlines.
- Proven ability to master the full training cycle
- Knowledge of learning management software
- Familiarity with traditional and modern training methods, tools and techniques
- Knowledge of adult learning principles, instructional design models, and learning technologies is essential.
- Sound decision making and organisational skills
- Experience in designing, delivering, and evaluating training programs for various audiences and topics
- Ability to present complex information to a variety of audiences
- Creativity, innovation, problem-solving skills are key for designing engaging and effective learning solutions.
- Organisational skills, time management and project management skills are needed to plan and execute training activities within deadlines.
- Collaboration skills to work with diverse groups of learners, business partners and managers are also essential.
- Proficiency in MS Office, Google suite

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destin

  • Sales Business Development Specialist

    4 weeks ago

    Sydney, New South Wales, Australia bta Sales Full time

    Drive Sales Growth with BTA SalesWe are seeking an experienced Sales Business Development Specialist to drive sales growth across our key markets in New South Wales and the Australian Capital Territory.Based on our research, we estimate the salary for this role to be between $85,000 and $90,000 per annum, plus superannuation and benefits.About the RoleBuild...

  • Sales and Customer Engagement Specialist

    3 weeks ago

    Sydney, New South Wales, Australia South Australia Full time

    **About Metricon Homes in South Australia**Metricon Homes is the largest home builder in Australia, with a proven track record of delivering high-quality homes to satisfied customers.As a Sales and Customer Engagement Specialist, you will play a key role in supporting our sales team in Adelaide, working closely with experienced consultants to provide...

  • Member Relations Specialist

    3 weeks ago

    Sydney, Australia Catalyst Training Co Full time

    **About Us**: Catalyst Training Co, our mission is to foster an inclusive, results-driven community where everyone feels empowered to achieve their best selves. We are seeking a passionate, client-focused Member Relations Specialist who thrives in providing a personalized, boutique-level experience. **The Role**: As a Member Relations Specialist, you will...

  • Sales Assistant

    3 months ago

    Sydney, Australia The Sales Agency Full time

    The Sales Agency is an upcoming and fast-growing company based in Sydney. We pride ourselves on delivering exceptional products and services to our customers, and our team is at the heart of that success. As we continue to grow, we’re looking for a passionate Sales Advisor to join our vibrant team. As a Sales Advisor, you will be the face of our brand,...

  • Corporate Training Specialist

    4 weeks ago

    North Sydney Council, Australia Fiserv Full time

    At Fiserv, we offer a dynamic career opportunity for an experienced Corporate Training Specialist to join our team. This role involves creating exceptional training content and facilitating informative training sessions for Internal Team, Partners, and Customers.We are looking for a skilled professional with expertise in developing educational content, sales...

  • Trade Marketing

    6 months ago

    Sydney, Australia HAYS Full time

    Fantastic marketing opportunity within the travel industry **Your new company** Come and join an international travel company that treks to all 7 continents, over 70 countries, and has various different travel styles to choose from. They have set the gold standard for award-winning tours across every continent. They help travellers explore the world’s...

  • Sales and Marketing Professionals

    1 month ago

    Sydney, New South Wales, Australia Synchro Sales Full time

    Unlock Your Sales Potential with Synchro SalesSydney-based Opportunity for Sales EnthusiastsAre you driven by a passion for sales and a desire to earn a great income? Synchro Sales is seeking highly motivated and resilient individuals to join our Sydney team. This role offers the chance to develop invaluable skills, earn a generous base salary, and enjoy a...

  • Technical Training Specialist

    3 weeks ago

    North Sydney Council, Australia O'Brien Electrical and Plumbing Full time

    At O'Brien Electrical and Plumbing, we are committed to delivering exceptional services to our customers. As a leading electrical and plumbing contracting network in Australia and New Zealand, we are passionate about creating a work experience where our employees can thrive.About the RoleWe are currently seeking a skilled Technical Training Specialist to...

  • Training Specialist

    7 months ago

    Sydney, Australia Qqada Full time

    QQada HR Consulting is looking for a talented Training Specialist to join our team. The Training Specialist will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our clients’ workforce. **Responsibilities**: - Collaborate with clients to assess training needs and develop customized training...

  • Sales and Business Development Experts

    4 weeks ago

    Sydney, New South Wales, Australia Synchro Sales Full time

    Synchro Sales is currently seeking driven Direct Sales Representatives to represent top Australian charity brands. This role offers a unique opportunity to earn a great income, develop invaluable skills, and be part of a fun, dynamic team.HIGHLIGHTS:Huge Bonuses & Performance-Driven Pay: Earn a generous base salary of approximately AU$60,000 - AU$80,000 per...

  • Community Engagement Specialist

    6 days ago

    Sydney, New South Wales, Australia Cake Equity Full time

    At Cake Equity, we are seeking a highly motivated and experienced Community Engagement Specialist to join our team in Australia. This is an exciting opportunity to work with a leading company that is continuing to grow rapidly.The ideal candidate will have a good few years of experience in community, partnership or business development roles, preferably in a...

  • Sales Representative

    1 month ago

    Sydney, Australia Synchro Sales Pty Ltd Full time

    Sales Representative - Synchro Sales Join the Fun & Make a Difference! About Us: **At Synchro Sales, we bring energy and passion to fundraising! We work at shopping malls, bustling markets, and exciting exhibition shows, representing some of the most inspiring Non-Profit Organisations around.** We’re on the hunt for students, residents, citizens, and...

  • Sales Development Representative

    3 months ago

    Sydney, Australia Sales Pond Pty Ltd Full time

    **Sales Development Representative - IT/Software Industry** Our company is the leading inside sales and marketing company in the Asia Pacific region. We partner with global IT brands to assist them in reaching their customers through a combination of best-practice telesales support, data supply, and cutting-edge technology. Due to increased demand for our...

  • Sales and Engagement Representative

    2 months ago

    Sydney, Australia Matrix Education Full time

    Matrix Education is hiring a casual Sales and Engagement Representative (Primary) to join us at our Sydney CBD head office.As a Sales and Engagement Representative, you will be conducting outbound calls and responding to inbound inquiries, with a goal to convert, deliver customer success and retain.This role is ideal for an up and coming sales professional...

  • Internal Sales Representative

    6 months ago

    Sydney Western Suburbs, Australia bta Sales Full time

    **What's in it for you?** Join a fast-growing national company with a laid-back atmosphere and a commitment to developing its people. Enjoy consistent working hours (with flexibility of either 8 am to 4 pm or 7.30 am to 3.30 pm) in a booming industry. You'll join a company that designs, manufactures, and distributes its high-quality technical building...

  • Ict Sales Representative

    6 months ago

    Sydney, Australia Sales Pond Pty Ltd Full time

    **ICT Sales Representative** Our company is the leading inside sales and marketing company in the Asia Pacific region. We partner with global IT brands to assist them in reaching their customers through a combination of best-practice telesales support, data supply, and cutting-edge technology. Due to increased demand for our services and growth, we are...

  • IT Sales Development Representative

    6 months ago

    Sydney, Australia Sales Pond Pty Ltd Full time

    **Sales Development Representative - IT/Software Industry** Our company is the leading inside sales and marketing company in the Asia Pacific region. We partner with global IT brands to assist them in reaching their customers through a combination of best-practice telesales support, data supply, and cutting-edge technology. Due to increased demand for our...

  • Ict Sales Representative

    7 months ago

    Sydney, Australia Sales Pond Pty Ltd Full time

    **ICT Sales Representative** Our company is the leading inside sales and marketing company in the Asia Pacific region. We partner with global IT brands to assist them in reaching their customers through a combination of best-practice telesales support, data supply, and cutting-edge technology. Due to increased demand for our services and growth, we are...

  • IT Sales Development Representative

    7 months ago

    Sydney, Australia Sales Pond Pty Ltd Full time

    **Sales Development Representative - IT/Software Industry** Our company is the leading inside sales and marketing company in the Asia Pacific region. We partner with global IT brands to assist them in reaching their customers through a combination of best-practice telesales support, data supply, and cutting-edge technology. Due to increased demand for our...

  • IT Sales Development Representative

    7 months ago

    Sydney, Australia Sales Pond Pty Ltd Full time

    **Sales Development Representative - IT/Software Industry** Our company is the leading inside sales and marketing company in the Asia Pacific region. We partner with global IT brands to assist them in reaching their customers through a combination of best-practice telesales support, data supply, and cutting-edge technology. Due to increased demand for our...