Consultant I

7 days ago

Burwood East, Australia SPS COMMERCE Full time

Description:
Are you technical, customer focused, results driven and use creativity to identify new solutions? Does working in a collaborative environment excite you? If this sounds like you, the Consultant I, System Automation role might be for you As a Consultant I on this team, you will use your customer focus, troubleshooting skills and technical aptitude to work directly with both external customers and internal partners. If you enjoy making an impact, adapting to and driving change, and want the challenge of working with suppliers and an evolving offering, then this is the role for you

**Does this sound like you?**
- You enjoy the technical aspects - you would like to be on a dynamic team that is evolving, is tech forward, giving you the ability to flex your technical aptitude, among SPS Commerce, and many external customers
- You enjoy educating customers around expectations - you truly enjoy building relationships with your customers and helping educate them around the program expectations and business values.
- You are motivated by knowledge - you are passionate about learning more about the supply chain and helping educate your peers and SPS Commerce customers.
- You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly.
- You’re dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving.
- You’re able to build long-term relationships with customers by establishing trust and credibility.
- You have an eye for detail so that even the smallest issue won’t affect the customer negatively.
- You can be flexible and are good at adapting to customer needs, process changes and changing priorities

**What is the day to day like?**
- Your primary goals as a consultant consist of systems and solution analysis, implementation of projects as defined in detailed statements of work, problem identification, troubleshooting and resolution using advanced data transformation tools.
- You will consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.
- You will attend internal and customer meetings as required, execute technical and functional projects and generate documentation and statements of work. Inform customer and other stakeholders of project progress.
- As you’ll work on multiple projects at once, you’ll need to manage your time effectively by monitoring internal workflow as well as project plans. Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved.
- Conduct tasks and assignments as directed. Work under moderate supervision with some latitude for independent judgment.
- Lastly and perhaps most importantly, you will constantly strive for service excellence in order to “wow” our customers.

**Location**:
In this hybrid role, you will be required to work onsite from our Melbourne Australia office Two days per week. Thursdays AND Tuesday or Wednesday

**Required Qualifications**:

- Bachelor’s Degree with 2 years of related experience, an advanced degree without experience, or equivalent experience.
- Strong analytical, problem solving and troubleshooting skills
- Strong organizational skills with the ability to manage multiple projects concurrently.
- Ability to apply, test, and reconfigure data rules to achieve desired results.
- Strong relationship building skills. Excellent oral communication and telephone skills and strong written communication and interpersonal skills

**Commitment to our Employees**:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact

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