Scheduler

6 days ago


Brisbane, Australia DFP Recruitment Services Full time

**Job description**:
Our client is a sought after corporate employer with a national presence who is currently seeking organised and driven professionals to be a part of their fast paced service delivery team.

Your role as a Scheduler is to ensure that various units of work are deployed in a timely, efficient and transparent manner. Scheduling of these units of work would also involve taking calls on the Web chat Queue and booking in technicians.
- Liaise with Customer Service Agents via the chat queue systems to ensure Technical field staff are dispatched in a timely manner;
- Monitoring the dispatch of tasks to the field;
- Action and follow up tasks that fail to automatically schedule - taking corrective actions for tasks in danger of being missed.
- Respond to requests from customer service team on a national basis
- If any issues arise this will go directly to the company planners.

**Specific Requirements**
- High level of autonomy / self starter and the ability to successfully manage end to end customer resolutions;
- Proven ability to determine priorities, co-ordinate resources and make sound business judgements to best achieve the customers' requirements;
- A high level of motivation and a commitment to strong customer service
- Strong written communication Skills
- It proficient

Please “APPLY” to submit your resume - role will be commencing early May 2024.


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