Customer Service Representative Pinkenba Qld

3 weeks ago

Truganina, Australia Ceva Logistics Full time

CEVA Logistics is looking for a Customer Service Representative to join our facility in Pinkenba, QLD location. This role is to coordinate import shipments with all stakeholders locally and internationally to meet customer expectations and to ensure a profitable transaction.

**WHAT ARE YOU GOING TO DO?**
- Strong Freight Forwarding / Operational knowledge
- Minimum 2-5 years previous experience in a customer service freight forwarding role
- First point of contact for your portfolio of accounts
- Maintain daily/weekly status reports with accuracy
- Coordinate freight bookings with origin stations
- Assist with customer order follow ups / tracking and daily enquiries
- Proactively keep customers informed on shipment and exception status
- Provide adhoc quotes for both air and sea
- Identify potential issues and provide proactive problem solving
- Development and maintain strong working relationship with allocated customers

**WHAT ARE WE LOOKING FOR?**
- Understanding of Import/Export processes
- General knowledge of customer service principles and practices
- Excellent presentation and verbal communication skills
- Ability to manage dispute resolution
- Excellent written communication
- Ability to work in a team

**WHAT DO WE HAVE TO OFFER?**

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

At CEVA Logistics we have great benefits available to our salaried staff.

These include, but are not limited to:

- Exclusive opportunities and offers through HSBC Australia
- Discounted retail rates through Europcar in both Australia and New Zealand
- Health Insurance discounts through BUPA and Medibank Health
- Discounted pricing and other benefits through several vehicle manufacturers including Nissan, Ford & Mazda.

**ABOUT TOMORROW**

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

**CEVA Logistics' Diversity Statement**:
As a global organisation, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes, and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to Aboriginal and Torres Strait Islander, LGBTIQA, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic

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