Service Supervisor

3 weeks ago

Singleton, Australia Liebherr-Australia Pty. Ltd. Full time

**About the Role**

Reporting to the Service Manager, Liebherr-Australia have an exciting opportunity for a demonstrated Service Supervisor to join our passionate and dedicated team. Working the dayshift, lifestyle roster you will form a team that provides our people and NSW Mining Customer base 7 day coverage including (Weekends & Public Holidays). You will be responsible for the supervision and leadership of our field service employees work activities, the planning and coordination of operations and ensuring that outcomes exceed customer expectations. Your key areas of responsibility will have you oversee functional day to day requirements, people management and customer accountabilities.

**About You**
- Established Customer Relationship Management experience
- Demonstrated experience leading a team
- A clear and confident communication style with the ability to stay calm under pressure
- Strong problem-solving skills and ability to think outside the box
- Ability to work to deadlines in a face paced environment
- Proficient computer skills
- Heavy Plant or Electrical Trade Qualification highly regarded but not essential
- Mining industry and Liebherr equipment experience is well regarded but not essential

**Key Responsibilities**:

- Coordinate all Field Service Deliverables, including the allocation of resources for the NSW Mining Customer base
- Coordinate the Ad Hoc supply of resource for internal and external customers on demand
- Coordinate project resource for internal and external customers on demand
- Manage and provide effective leadership to the Field Service team
- Liaise with customers and suppliers to ensure demands are met, maintaining relationships with all stakeholders
- Maintain labour allocation tools to ensure all data is accurate at all times
- Provide accurate Service Estimates and Job Open Requests
- Provide reports on all activities of the departments operations when required

**Benefits**
- Work on some of the world’s largest and most technically advanced equipment
- Above award hourly rates
- Generous employee benefits, including 5 days bonus leave days, ability to purchase additional leave, paid parental leave, early access to LSL, wide range of company discounts and retail discount program
- Early access to long service leave| Salary sacrifice into superannuation
- Corporate Health Insurance | Novated Lease | Travel Club
- Liebherr One Hub - Employee discount portal for great savings
- Financial stability | annual reviews | service & manager rewards | career progression
- Join a dynamic and safety focused team
- Soft skills and Leadership training programs
- Access to a massive range of retail discounts

**Diversity & Inclusion**:
Diversity and Inclusion sit at the heart of Liebherr Group's Core Values. We are committed to building a workforce that is respresentative of the communities in whch we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

**Culture**
We are dedictaed to seeing our employees work together in an environment that forsters the true meaning of collabotation; a cultures that creates the highest quality, cutting-edge profucts, long-lasting relationships, and improved organisational and individual capabilities.

We aim to give our employees an opportunity to grow and develop their careers.

**How to Apply**:
**LIsa-Jayne Davis - HR Business Partner**

Applications close COB 4th September 2023

No agencies or third parties please.**One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs around 48,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

6 Woodland Road

2330 Singleton

Australia (AU)

**Contact**:
Lisa-Jayne Davis

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