IT Support Officer

4 weeks ago


Katoomba, Australia Complete Recruitment Solutions Full time

**IT Helpdesk - Level 1**
- ** Join a great team, friendly and helpful environment**:

- ** Katoomba location**:

- ** 6 month contract with view to extension**

**A long term opportunity with a stable and supportive employer.**

**About the Client**

Our Client is the largest employer in the region and they offer a diverse range of job opportunities and are currently looking for an exceptional, friendly and competent IT Help Desk Support Person.

**About the Role**

Our client has an opportunity for a Level 1 Helpdesk/IT Systems Administrator to join their small and friendly IT team.

Your responsibility will be to provide Helpdesk support & assistance to the members of the team.

Your new role will include:

- Working with in a small team based in Katoomba.
- There may be the opportunity to work remotely in some instances where work and staffing permits.
- Internet/IT Troubleshooting
- Providing IT technical support
- Participating in IT projects
- Managing back up solutions
- Setting up new employees log ins and work stations
- Career development and multi skilling opportunities so you can grow your skills
- Other ad hoc tasks as required to the support the team

**We are looking for people with prior helpdesk experience and outstanding customer service and a willingness to succeed.**

**You will be working with these products and systems**:

- PC & Laptop hardware setup, configuration and fault finding.
- Configuration and support of mobile devices.
- Some Networking skills would be desirable.
- Support for our enterprise business suite will be occasionally required.

**Essential Requirements**:

- ** A minimum of 1 year's experience in a Level 1 Helpdesk role**:

- Minimum Diploma in IT or equivalent
- Excellent time management skills
- Strong attention to detail
- Enthusiastic demeanour
- Results-orientated with a focus on customer service
- Exceptional written and verbal communication skills

**What's on Offer**
- $37.50 per hour + super
- Full time hours
- 6 month contract with a view to extension
- Training and ongoing support provided
- Katoomba location
- Onsite parking
- Outstanding career development opportunities
- Succession planning
- Career pathway planning

To submit your resume, please click the 'Apply' button below. Alternatively, please contact Sandra Matthews on (02) 4736 3666.



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