IT Operations Manager

6 months ago

Gold Coast, Australia NRI Australia Full time

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**

Are you a seasoned Operations Manager ready to take charge and ensure seamless service delivery to our valued clients? NRI Australia is seeking a dynamic and experienced professional to join our team. This role involves overseeing day-to-day operations, collaborating with clients, and driving continuous improvement initiatives.

**Responsibilities**:

- Serve as the primary link between NRI and the client, ensuring consistent service delivery.
- Directly engage with clients in comparable roles to build strong relationships and understand their needs.
- Oversee all Business As Usual (BAU) team activities and conduct final reviews of projects transitioning into support.
- Coordinate and allocate resources efficiently, working closely with Technical Team Leaders to ensure optimal coverage.
- Drive service improvement programs in collaboration with Service Delivery Managers (SDMs).
- Manage and escalate issues and incidents, ensuring timely resolution within NRI.
- Identify and assess risks, collaborating with SDMs to develop and implement mitigation strategies.
- Draft Post Incident Reports for incidents and issues, adhering to agreed-upon SLAs.
- Maintain a physical presence at the client site in Brisbane North Side, with 2-3 days per week onsite.

**Qualifications and Skills**:

- Proven experience as an Operations Manager, preferably in IT services or a related industry.
- Strong interpersonal and communication skills to effectively engage with clients and internal teams.
- Experience in coordinating resources and managing day-to-day operational activities.
- Ability to drive service improvement initiatives and implement best practices.
- Excellent problem-solving and decision-making capabilities.
- Knowledge of incident management and risk mitigation processes.
- Flexibility to work from home and travel to the client site in Brisbane North Side.

**WHO ARE WE"?**

**Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.**

**We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.**

**We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re**
**powered not just by technology, but by passionate people who who are fearlessly committed to getting it right for our customers.**

**Transformative digital solutions take the right team, making the right moves at the right time.**

**You’ve found yours with NRI**

**WHAT’S IN IT FOR YOU?**

In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Unwavering focus on professional development
- Diverse & challenging project work
- Paid certifications
- Flexibility to juggle what’s important to you with work
- Committed health & wellbeing plan
- Competitive salary packages
- Corporate partnerships

**DIVERSITY & INCLUSION**

We value our collaborative culture and work together to support a variety of community organisations and social issues.

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