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Client Support Officer

4 months ago


Craigieburn, Australia AMES Australia Full time

Full-time maximum term position to 30/06/2025, based at Blacktown
- Administration services for the Blacktown team supporting job seekers from a Culturally & Linguistically Diverse (CALD) or Refugee background
- Annual salary is $52,717 + 11% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Flexible Working Arrangements where it meets operational requirements

**About the position**
**Client Support Officer**. If successful, you will provide administrative support to the Blacktown Employment team and job seekers. You will work with Employment Mentors to provide seamless service to job seekers from a CALD or Refugee background, reducing the number of administrative and monitoring activities for the team. The Client Support Officer position is considered a potential pathway to becoming an Employment Mentor with AMES Australia, for people with no previous employment services experience.

**To be considered for this position you will be able to demonstrate the following key selection criteria**:

- Willing to complete the Employment Services Skills Set
- Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing
- Ability to take initiative, problem solve and take the extra mile to engage clients
- Strong organisational and time management skills with willingness to learn
- Exposure to financial processes, payments and/or petty cash management
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service
- Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights