Client Services Manager

3 months ago

Craigieburn, Australia Smile aged care Full time

We have an exciting opportunity available to become a member of our dedicated team in offering help to our clients. This role oversees all the day-to-day client services of the company including our service areas of supported independent living, community access and respite programs, as well as remote service delivery.

**Key Responsibilities**:

- To ensure the team complies with the Disability Services Act Standards, NDIS framework and Code of Conduct and other relevant legislation.
- To establish and maintain effective links and positive working relationships with participants, families and other stakeholders.
- To ensure the service supports participants engagement with social networks and the broader community.
- To develop and implement new service programs.
- To report progress on participant NDIS goals.
- To coordinate participants referrals, intakes, needs and risk assessments.
- To attend internal and external stakeholder meetings including meetings with government agencies, community partners and participants advocacy groups.
- To develop resources to support and educate people with disabilities, support staff and community providers.
- To oversee accurate recording, maintenance and security of participants files.
- To manage program resources and information to achieve planned outcomes.
- To oversee all compliance; policies, procedures, and processes and ensure it is aligned with NDIS and other relevant legislation.
- To monitor and respond to incidents and complaints with their relevant reporting mechanisms and in a timely manner.
- To ensure team members are operating within an WHS framework.
- To meet, and strive to exceed targets for Key Performance Indicators and development and implementation of strategies for continuous business growth.
- To oversee and understand business communication, growth and strategies Skills & Experience.

**Skills & Experience**:

- Demonstrated experience of working in a leadership/management role in a relevant industry(desirable).
- Relevant qualifications and skills are a must.
- Demonstrated experience in dealing with people with disability.
- Strong coordination and leadership skills.
- A positive mindset, proactive can do attitude, solution focused.
- Excellent understanding of business operations, finance and human resources management.
- Ability to speak Arabic as a second language (desirable).
- Availability to work full time Monday - Friday, and be on a rotating on-call roster.

Pay: $65,000.00 - $85,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person

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