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Enquiries Coordinator

2 months ago

Melbourne, Australia The Commons Full time

**About the Commons**

Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.

**About the Role**

The Enquiries Coordinator is responsible for managing incoming calls for The Commons and its associated brands, overseeing the main inbox, and responding to general enquiries. This role involves converting enquiries into scheduled tours, organising sales tours, booking meeting and event spaces, and providing comprehensive information about The Commons' products and services.

This is a fast-paced, entirely computer
- and phone-based role that requires extreme attention to detail, outstanding customer service, highly developed organisation, and calendar management skills. You will also work towards set targets and KPIs. Working within a collaborative and tight-knit team, you will be empowered to achieve more and succeed in an ever-growing company

**About You**
- Additional skills and attributes that are desirable include:_
- Excellent communication & people skills
- Experience in hotel/hospitality reservations environment is highly desired
- Track record of use of CRM and Google suite of products
- A distinct focus on delivering the highest standard of customer service
- Fresh, fun attitude with a passion for creating a memorable experience for customers

**KEY RESPONSIBILITIES**
- The responsibilities of the role include but are not limited to:_
- Manage all inbound leads
- Qualify leads with an adequate solution
- Update and maintain CRM with accuracy
- Collaborate with our Membership Managers & Community Teams
- Support booking for external enquires for meetings & event spaces

**MEMBERSHIP ENQUIRIES**
- Qualify initial leads and pre-screen organisations
- Liaising with the wider team to discuss team fit, conflict of interest & suitability
- Provide information about The Commons Memberships and other product offerings over the phone
- Schedule sales tours across all Commons locations including associated brands (Central House & Forum)
- Follow up sales leads and keep CRM updated with progress

**VIRTUAL OFFICE SALES**
- Answer questions regarding the Virtual Office products
- Input sales leads into CRM (Salesforce)
- Support the sale & onboarding process for all Virtual Office leads

**EXTERNAL EVENTS/STUDIO/MEETING ROOM ENQUIRIES**
- Act as the first point of contact for external meeting room enquiries & bookings
- Demonstrate knowledge of all photography/studio/meeting/event spaces across our network & sales process

**DATABASE MANAGEMENT**
- Update and maintain the CRM system (Salesforce) with all leads
- Manage & maintain general internal databases

**Work Health & Safety**
- Conduct and maintain safe work practices by ensuring WHS standards are adhered to at all times
- Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.

**Values**

All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:

- Putting our members first
- Fostering our community
- Working together as a team
- Constantly learning and growing