Enquiries Coordinator

4 days ago

Melbourne, Australia The Commons Full time

**About the Commons**

Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.

**About the Role**

The Enquiries Coordinator is responsible for managing incoming calls for The Commons and its associated brands, overseeing the main inbox, and responding to general enquiries. This role involves converting enquiries into scheduled tours, organising sales tours, booking meeting and event spaces, and providing comprehensive information about The Commons' products and services.

This is a fast-paced, entirely computer
- and phone-based role that requires extreme attention to detail, outstanding customer service, highly developed organisation, and calendar management skills. You will also work towards set targets and KPIs. Working within a collaborative and tight-knit team, you will be empowered to achieve more and succeed in an ever-growing company

**About You**
- Additional skills and attributes that are desirable include:_
- Excellent communication & people skills
- Experience in hotel/hospitality reservations environment is highly desired
- Track record of use of CRM and Google suite of products
- A distinct focus on delivering the highest standard of customer service
- Fresh, fun attitude with a passion for creating a memorable experience for customers

**KEY RESPONSIBILITIES**
- The responsibilities of the role include but are not limited to:_
- Manage all inbound leads
- Qualify leads with an adequate solution
- Update and maintain CRM with accuracy
- Collaborate with our Membership Managers & Community Teams
- Support booking for external enquires for meetings & event spaces

**MEMBERSHIP ENQUIRIES**
- Qualify initial leads and pre-screen organisations
- Liaising with the wider team to discuss team fit, conflict of interest & suitability
- Provide information about The Commons Memberships and other product offerings over the phone
- Schedule sales tours across all Commons locations including associated brands (Central House & Forum)
- Follow up sales leads and keep CRM updated with progress

**VIRTUAL OFFICE SALES**
- Answer questions regarding the Virtual Office products
- Input sales leads into CRM (Salesforce)
- Support the sale & onboarding process for all Virtual Office leads

**EXTERNAL EVENTS/STUDIO/MEETING ROOM ENQUIRIES**
- Act as the first point of contact for external meeting room enquiries & bookings
- Demonstrate knowledge of all photography/studio/meeting/event spaces across our network & sales process

**DATABASE MANAGEMENT**
- Update and maintain the CRM system (Salesforce) with all leads
- Manage & maintain general internal databases

**Work Health & Safety**
- Conduct and maintain safe work practices by ensuring WHS standards are adhered to at all times
- Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.

**Values**

All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:

- Putting our members first
- Fostering our community
- Working together as a team
- Constantly learning and growing

  • Enquiries Coordinator

    6 months ago

    Melbourne, Australia The Commons Full time

    **Primary Purpose of Role** The role of the Enquiries Coordinator is integral to the daily workflow of The Commons. This person is the first point of contact with The Commons and as such requires excellent customer service skills and to the ability to develop very detailed product knowledge. The Enquiries Coordinator is responsible for answering the phone...

  • Sales Administrator

    5 months ago

    Melbourne, Australia Spire Recruitment Full time

    Strong previous real estate admin skills required - Take all initial inbound sales enquiry - coordinate inspection bookings - Exciting role for administrators with excellent phone skills If you are an experienced real estate administrator but bored of the same old same old, here is an exciting opportunity for something just a bit different. We are looking...

  • Internal Sales Project Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia ROC Consulting Full time

    Internal Sales and Project CoordinatorThis is a fantastic opportunity to join a leading architectural lighting company as an Internal Sales and Project Coordinator. The ideal candidate will have a proven track record in internal sales or project coordination/management within the lighting industry. They will be responsible for managing multiple large...

  • Home Services Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Jb Hi-Fi Limited Full time

    About Jb Hi-Fi LimitedWe are a leading consumer electronics retailer with a strong commitment to customer satisfaction. Our team is dedicated to providing an exceptional shopping experience, and we are seeking a skilled Home Services Coordinator to join our team.The Home Services Coordinator will play a critical role in managing enquiries and supporting the...

  • Logistics Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Nufarm Full time

    Nufarm: A Leader in LogisticsWe are seeking a highly skilled Logistics Coordinator to join our team at Nufarm. As a Logistics Coordinator, you will play a critical role in supporting our domestic and international logistics function.Key Responsibilities:Collate and cross-reference invoices for accuracyWork with pallet companies on pallet reconciliationLiaise...

  • Admissions Coordinator

    1 week ago

    Melbourne, Australia Mercy Health Australia Full time

    Employment Type: Full Time Location: Hughesdale Upload with Application: Resume, Cover Letter and any relevant qualifications Contact: Tessa Devery Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided...

  • Governance Coordinator

    7 months ago

    Melbourne, Australia Hudson Australia Full time

    Organisational Relationships This role reports to the Manager Strategy, Governance and Risk and liaises with all internal stakeholders, peers in water corporations or local government, government agencies and members of the public. The Governance Coordinator is also responsible for supervising the Governance Officer Position Objectives The Governance...

  • Ecommerce Customer Service Coordinator

    5 months ago

    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - $65,000 - $75,000 + super- Contact: - Oscar Wyer About the company Our client is an innovative supplier of gym equipment who is looking to expand their global success in the Australian market. With a new facility in Tullamarine, they require a customer service coordinator to take control of the...

  • Project Coordinator

    1 month ago

    Melbourne, Victoria, Australia ROC Consulting Full time

    Project Coordinator & Sales Support RoleWe are seeking a highly motivated and organized Project Coordinator & Sales Support professional to join our team at ROC Consulting.About the Role:Manage multiple large projects from initial tender stage to final supply, ensuring timely and efficient delivery.Coordinate with customers to provide updates on project...

  • Home Services Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Jb Hi-Fi Limited Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Services Coordinator to join our team. As a key member of our Installation program, you will be responsible for managing enquiries and escalations from stores, customers, and subcontractors to ensure seamless product and service delivery.As a Home Services Coordinator, you will be the...

  • Logistics Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Nufarm Full time

    Unlock Your Potential with NufarmWe're seeking a highly motivated and organized Logistics Coordinator to join our dynamic team at Nufarm. As a key member of our Logistics Administration Team, you will play a crucial role in supporting our domestic and international logistics functions.Key Responsibilities:Collate and cross-reference invoices for accuracyWork...

  • Branch Coordinator

    5 months ago

    Melbourne, Australia elle belle recruitment Full time

    Well established chemical supplier - Manage all operations in Small Victorian Branch - Cheltenham location **Branch Coordinator** **The Business**: This small & highly successful industry leader speclise in the supply of chemicals to a vast customer base across Australia. Supplying a variety of industry sectors, they are known for their exceptional service...

  • Home Services Coordinator

    1 month ago

    Melbourne, Victoria, Australia Jb Hi-Fi Limited Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Services Coordinator to join our team. As a key member of our Installation program, you will be responsible for managing enquiries and escalations from stores, customers, and subcontractors to ensure seamless product and service delivery.As a Home Services Coordinator, you will be the...

  • Service Coordinator

    5 months ago

    Melbourne, Australia Access Hardware Full time

    **Introduction**: Established in 1975, Access Hardware is a family owned and operated Australian company dedicated to excellence in all aspects of architectural hardware and security solutions. We are Australia’s largest specialist distributor of architectural door hardware, and associated products for the construction industry. With offices across...

  • Vc Coordinator

    5 months ago

    Melbourne, Australia Lloyd Connect Full time

    Stunning Collins St location, 2 shifts 8am to 16.15pm & 11am to 19.15pm M to Fri - Utilise your Cust Svc/Helpdesk, AV & VC skills. Career development on offer! - Work in an office space with the latest VC equipment & software! Would you love to get your weekends back but enjoy working in video conferencing and providing high level customer service and...

  • Vc Coordinator

    5 months ago

    Melbourne, Australia Lloyd Connect Full time

    Stunning Collins St location, 2 shifts 8am to 16.15pm & 11am to 19.15pm M to Fri - Utilise your Cust Svc/Helpdesk, AV & VC skills. Career development on offer! - Work in an office space with the latest VC equipment & software! Would you love to get your weekends back but enjoy working in video conferencing and providing high level customer service and...

  • Project Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia ROC Consulting Full time

    Project Coordinator and Sales Support RoleROC Consulting is seeking a highly motivated and experienced Project Coordinator and Sales Support professional to join their team. This is a full-time internal role that involves managing multiple large projects from initial tender stage to final supply, as well as providing sales support to the Account Management...

  • Data Engagement Coordinator

    5 months ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    APS Level 6, Ongoing - $84,670 to $96,267 per annum, plus an additional 15.4% Superannuation - Melbourne preferred. All capital city office locations will be considered The role is responsible for organising outreach activities to build and foster a culture of best-practice data management across and within business areas. These activities include: -...

  • Programs Coordinator

    1 month ago

    Melbourne, Victoria, Australia The Smith Family Full time

    About the RoleWe are seeking an experienced Programs Coordinator to join our team at The Smith Family. As a key member of our Learning for Life team, you will be responsible for planning and implementing our suite of programs within the Collingwood and Epping communities.Key ResponsibilitiesEstablish and maintain strong relationships with partner schools,...

  • Administrative Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Dixon Appointments Full time

    About the RoleThe People Coordinator will provide exceptional customer service as the first point of contact for employee and manager enquiries. This role supports the People Services and Payroll team by coordinating duties across the employee lifecycle.Key ResponsibilitiesSupport the onboarding of new hires and internal appointments.Process payroll forms,...