Assist Officer

4 weeks ago

St Kilda, Australia City of Port Phillip Full time

Synopsis: ASSIST Officer
- **Salary Range Band 4 $65,269 - $69,990 plus 10.5% Super**:

- **8 month full time temporary opportunities - multiple positions available**:

- **Working on site at St Kilda Town Hall and/or Port Melbourne Town Hall**

**About the Organisation**
The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.
**About the Role**
We are seeking customer service superstars, with excellent communication skills and be able to work with people from a range of backgrounds. It’s important that you can listen to our customer’s needs and understand what they require. You’ll have a passion for providing advice and guidance across our phone and in person service points.
Our promise to be accessible, responsive, easier to deal with and genuine in understanding our customers' needs. It's about doing everything we can to meet our customers' expectations, in every interaction. Working as part of the Customer Experience Team, we are striving to build a team with of vision of becoming an industry-leading organisation delivering outstanding customer experience and community outcomes.
**Duties**:

- Provide the first point of escalation for a broad range of inquiries, requests and complaints.
- Accurately and efficiently resolve enquiries, requests, complaints and issues
- Develop relationships with key service areas within City of Port Phillip and provide customer service support aligned with high quality standards
- Maintain an up-to-date knowledge of Council services, activities and events.

**Skills and Experience**
- Passion and motivation to deliver high quality customer service with the ability to solve most customer requests, inquiries, complaints, issues and cases.
- Resilience, working well under pressure, managing tasks and competing priorities in a busy environment.
- Able to shift easily between different service channels (phone, online and in person) and locations as demand requires.
- Proven ability to learn new procedures and utilise the skills necessary to retain important information
- Knowledge of the cashiering role and functions, including cash control and handling procedures and an ability to handle large amounts of cash accurately.
- Basic understanding of the operations of Local Government is desirable.

**Culture**
People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.
**Benefits**
- We offer a workplace which accommodates your working style and needs.
- Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
- Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well
- regarded Employee Assistance Program (EAP).

**Security Requirements and Professional Obligations**
Prior to a formal letter of offer, preferred applicants will be asked to provide:

- Evidence of mandatory qualifications/registrations/licences,
- Sufficient proof of their right to work in Australia, and
- Sufficient proof of their identity.
- Evidence of COVID-19 Vaccination or valid medical exemption in line with City of Port Phillip Vaccination Policy
- Complete a National Police Check completed via City of Port Phillip’s Provide
- Evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation).

**How to Apply**

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.
Applications close **11.59pm Sunday 8 January 2023.**

**Salary**: $65,269.00 - $69,990.00 per year

  • Assist Officer

    2 weeks ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: **ASSIST Officers x 4** - Salary range Band 4 $69,949 - $79,670 (pro-rate for part-time_ + 11% super - 4 x fixed term (12 months) roles currently available with possible extension - We have a diverse and inclusive culture with a supportive team. Ability to work across two sites located at either St Kilda or Port Melbourne Town Hall...

  • Treasury Officer

    2 months ago

    St Kilda, Australia Placing Heads Full time

    On-Site parking in St Kilda - Small Business culture - Excellent opportunity for growth The Company Our clients are a successful privately owned company and have been in business for many decades. They are looking for an astute Treasury Officer that wants to add value and learn and grow at the same time. Your job will be to assist the Chief Financial...

  • Assist Officers

    3 weeks ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: ASSIST Officers (customer service) - **Salary Range Band 4 $69,949 $74,670 + 11% super**: - **2 x permanent and 3 x fixed-term (12 mths) roles currently available**: - **Diverse and inclusive culture, with a supportive team. Located at the iconic St Kilda Town Hall** **About City of Port Phillip** We are a vibrant and diverse inner-city council...

  • Office Coordinator

    4 weeks ago

    St Kilda, Australia Mars Recruitment Full time

    **About the role** We are seeking an experienced Senior Receptionist/Office Manager to join our client's team on a full time, 4-month fixed term basis commencing early May. The role will be working full time hours from the client's office in St Kilda, which will be relocating to Cremorne in June. The salary for this role is the FTE of 75k - 85k + super,...

  • Administration Officer

    4 weeks ago

    St Kilda, Australia Dynamix Accountancy Recruitment Full time

    $80,000 - $85,000 + Super. Full time permanent role - Work in the office in St Kilda with a successful business with tenure - Support Managing Partner and Accountants with their admin needs Our successful and continuously growing Public Practice client based in St Kilda is seeking an Administration Officer with extensive administration experience from any...

  • Office Coordinator

    2 weeks ago

    St Kilda, Victoria, Australia Mars Recruitment Full time

    About the roleWe are seeking an experienced Senior Receptionist/Office Manager to join our client's team on a full time, 4-month fixed term basis commencing early May. The role will be working full time hours from the client's office in St Kilda, which will be relocating to Cremorne in June. The salary for this role is the FTE of 75k - 85k + super, depending...

  • Media Assistant

    3 weeks ago

    St Kilda, Australia Hidden City Secrets Full time

    Do you live, love and breathe all things food, drinks, events and media? Are you a savvy media creative who thrives on producing media assets that oozes personality and innovation? Come and join our team at Hidden City Secrets! **WHO ARE WE?** **Hidden City Secrets is the leading event aggregator and the #1 Google ranked venue finder website in...

  • Venue Operations Officer

    3 weeks ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: Venue Operations Officer - **Salary Range Band 5 $74,508 - $86,294 plus 10.5% Super**: - **Full time Permanent opportunity**: - **Located at St Kilda Town Hall with flexible working arrangements** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and...

  • Treasury Officer

    2 weeks ago

    St Kilda, Victoria, Australia Placing Heads Full time

    On-Site parking in St Kilda Small Business culture Excellent opportunity for growthThe CompanyOur clients are a successful privately owned company and have been in business for many decades. They are looking for an astute Treasury Officer that wants to add value and learn and grow at the same time. Your job will be to assist the Chief Financial Controller in...

  • Media Assistant

    2 weeks ago

    St Kilda, Victoria, Australia Hidden City Secrets Full time

    Do you live, love and breathe all things food, drinks, events and media?Are you a savvy media creative who thrives on producing media assets that oozes personality and innovation?Come and join our team at Hidden City SecretsWHO ARE WE?Hidden City Secrets is the leading event aggregator and the #1 Google ranked venue finder website in Australia.We provide...

  • Portfolio Officer

    4 weeks ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: Portfolio Officer - Property and Assets - **Salary Range Band 6 $93,459 - $101,873 plus 11% Super**: - **Full time Permanent opportunity**: - **Located at St Kilda Town Hall with flexible working arrangements possible.** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than...

  • Portfolio Officer

    2 months ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: Portfolio Officer - Property and Assets - **Salary Range Band 6 $93,459 - $101,873 plus 11% Super**: - **Full time Permanent opportunity**: - **Located at St Kilda Town Hall with flexible working arrangements possible.** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than...

  • Production Assistant

    5 days ago

    St Kilda, Australia Tigerlily Full time

    Tigerlily is the only swim, occasion and resort wear brand that offers a complete holiday wardrobe designed with artistry for an adventure-seeker who lives for fun and freedom in an era where investing into experiences takes priority over all else. Founded 2000 in Sydney Australia, Tigerlily operates standalone retail boutiques throughout Australia. - Our...

  • assistant accountant

    2 weeks ago

    St Kilda, Victoria, Australia TwoScots Recruitment Full time

    ABOUT THE COMPANY. TwoScots are working with an ASX listed retail giant who own and operate numerous retail brands across Australia as well as internationally. The company are able to offer fantastic employee discounts on their products but above all else, this role is one that will offer immense career progression in the retail space of accounting....

  • Parking Enforcement Officer

    2 months ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: Parking Enforcement Officer - **Salary Range Band 4 $69,949 - $74,670 per annum plus 11% Super**: - **Permanent Full time roles**: - **Based at the iconic St Kilda Town Hall** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents,...

  • Parking Enforcement Officer

    4 weeks ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: Parking Enforcement Officer - **Salary Range Band 4 $69,949 - $74,670 per annum plus 11% Super**: - **Permanent Full time roles**: - **Based at the iconic St Kilda Town Hall** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents,...

  • Production Assistant

    2 weeks ago

    St Kilda, Victoria, Australia Tigerlily Full time

    Tigerlily is the only swim, occasion and resort wear brand that offers a complete holiday wardrobe designed with artistry for an adventure-seeker who lives for fun and freedom in an era where investing into experiences takes priority over all else. Founded 2000 in Sydney Australia, Tigerlily operates standalone retail boutiques throughout Australia. Our...

  • Personal Care Assistant

    2 weeks ago

    St Kilda, Victoria, Australia Unidex Healthcare Full time

    Personal Care Assistant - Aged Care:About the Company:Unidex Healthcare (Recruitment) are a privately owned recruitment company established in 2001 and operate across Australia, with our main offices in Victoria, New South Wales, South Australia and Queensland. Unidex actively recruits for all areas in the healthcare field specializing in Aged Care,...

  • Revenue and Property Officer

    4 weeks ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: Revenue & Property Officer - **Salary Range Band 5 $74,508 - $86,294 plus 10.5% Super**: - **Permanent full time role**: - **Located at St Kilda Town Hall with flexible working arrangements possible.** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and...

  • Environmental Health Officer

    6 days ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: Environmental Health Officer - **Salary range Band 6 $93,459- $101,873 plus 11% Super**: - **Full time Permanent position**: - **Based at St Kilda Town Hall with flexible working arrangements possible** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and...