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Workplace Technology Manager

1 month ago

Sydney, Australia Cover-More Full time

**Description**:
Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.

This role will see you providing management direction and guidance within End User Computing globally, including and not limited to Request and Incidents creation, ticket management and completion, diagnostics, troubleshooting and resolution of issues. Management of all hardware and software requirements along with stock, vendor management and integration of hardware with infra SOE. You will also be a support line to the Service Desk for all L2 and EUC tickets and assistance. You will drive the engagement and adoption of the Microsoft Office suite usage across the business unit.

So, what’s the job?
- You’ll execute Service Now workflows (and optimisation input as needed)
- You’ll work as a Technology concierge alongside the Architecture team, assess & evaluate technology options, designs and architecture and assist the business to articulate future technology needs
- You’ll identify inefficiencies, highlight areas where technology can provide the most benefit and develop and document processes and procedures for maintaining operating systems
- You’ll collaborate with Technology Service Management in incident and problem resolution, support the resolution of issues requiring more detailed investigation and ensure knowledge base is updated with solutions for future reference
- You’ll support team and broader business to collaborate more effectively and increase engagement across the business e.g., engagement on technology tools yammer/viva etc
- You’ll provide a high level of Customer Service and technical support to customers in relation to all proactive and reactive requests and incidents

And what are we looking for?
- You’ll be experienced in Microsoft Office 365 adoption and change programs as well as having Microsoft technologies experience including SCCM, A/D, Microsoft Server, File, Print, Office 365 etc
- You’ll have extensive Customer Service experience in a IT Service environment supporting both internal and external clients
- You’ll have professional negotation and communication skills with the ability to communicate to a diverse audience, you’ll also have excellent customer relationship skills
- You’ll have previous experience in provision of technology support/guidance to lower level technical resources and experience in End User computing, Desktop and Service Desk
- You’ll have previous Team Leadership skills experience
- You will possess comprehensive knowledge of incident management processes and be able to navigate quickly through the organisation to resolve incident handling issues and/or problems escalated to their attention
- A Certification in ITIL would be advantageous

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

**We have more than 1500 employees worldwide**: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand that flexibility is really important - whether hybrid, a compressed work week, part time or job share, there isn’t one size that fits all. So, let us know your preference and we will explore how we can accommodate you.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today