Customer Service/service Desk Coordinator
6 days ago
VoIP delivers complex ICT solutions and specialised services to numerous industries around Australia by working with trusted partners. VoIP has been at the forefront of innovative solutions in the IT industry and have quickly expanded into a wide range of technologies and services, including system integration and cloud solutions.
Key responsibilities:
- Responding to calls and triaging requests
- Managing the service desk inbox
- Logging of tickets into the ticketing system
- Managing job queues according to the applicable SLA
- Allocation of jobs according to procedures
- Reviewing and updating customer and job cards
- Flexible availability to work after hours and early shift/late shift rotation
Skills & Attributes:
- Previous 1 year experience in a call centre/customer service setting is preferred but not essential
- Enthusiasm and a positive approach to managing service desk system administration
- Excellent written and verbal communication skills
- Passion for delivering exceptional customer service
- High attention to detail and accuracy
- Ability to show initiative and strong problem solving skills
- Must be an Australian Citizen or Permanent Resident
What's on offer?
- On-going training & development opportunities
- Be part of a tight-knit team
- Fabulous state-of-the-art offices
- Remote work available
- Close to public transport
**Salary**: $50,000.00 - $60,000.00 per year
**Benefits**:
- Referral program
- Work from home
Schedule:
- 8 hour shift
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