I.t Help Desk

**I.T Help Desk, Level 1/Level 2 Support, Database Admin, Cloud Software Deployment.**
**This role would be suitable for a junior or recent graduate looking to learn on the job and gain experience.**

A leading provider of identity issuance software in St Leonards, NSW 2065 is looking for a Level 1/Level 2 I.T support person for a permanent opportunity commencing immediately. **This role would be perfect for a recent graduate or junior **looking to get into I.T / I.T support, Database administration. Previous experience is not required, training will be provided.

The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.

**Your new role**
In this exciting new role, you will be the first point of contact for technical requests and incidents. There are not too many support requests, so when there is no support cases / support required, you will be assisting the software development team with Cloud Software Deployment, Setup of SSO/SAML brokers, SQL Database work, patching and software upgrades, software testing, light duty development work also available if interested.

**What you will be doing**:

- Ensuring technical issues are resolved within SLA's in calm and polite manner.
- Monitor and resolve service desk tickets, focusing on level one and level two support. Exposure to software development tasks available if interested.
- Contribute to support knowledge base and documentation
- Support end users remotely.
- To maintain a high degree of customer service for all support queries.
- To take ownership of user problems and be pro-active when dealing with user issues.
- Assist with the deployment of Cloud Software solutions and upgrades, including testing, deployment and maintenance.
- Configuring SSO/SAML brokers
- SQL database work
- Software development tasks are available if you are interested in expanding your skills between other tasks.
- Software customisation and configuration.
- A tertiary education in Information Technology
- SQL Database knowledge
- Sound knowledge of Windows operating systems, Office, Office 365, Network troubleshooting etc.
- Cloud hosting / cloud database experience would be preferred but not essential.
- Demonstrated experience of providing 1st and 2nd level IT support would be beneficial but not essential.
- Outgoing personality - Cool, calm, collected and collaborative.
- Communication skills - As you will be speaking to customers, excellent communication is important both written and spoken.

Most importantly we are looking for someone enthusiastic who is looking to learn a lot of skills, this position will expose you to a lot of different software platforms, and you will be working on something new almost every day.

The office is located at St Leonards, NSW 2065, ~700m walk from the train station.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent, Graduate

**Salary**: $53,318.03 - $107,150.17 per year

**Benefits**:

- Professional development assistance

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- St Leonards, NSW 2065: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person