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SAP Academy for Customer Success

4 months ago

North Sydney, Australia SAP Full time

**We help the world run better**What we offer**

We help the world run better.

Who you’ll become

Let’s help you decide - which program is right for you?

**Sales Account Executive Responsibilities**:
The Account Executive's primary responsibilities include prospecting, qualifying, selling and closing new business to existing and net new customers. The Account Executive brings a point of view to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products. Your end-goal? To help companies of all sizes, solve their unique challenges - and run simpler.

Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth. Sales roles in scope: Industry Account Executive (IAE), Solution Specialist, Midmarket Sales Executive (MSE).
Customer Success Partner (CSP) Responsibilities:
Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold: to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAP’s business performance. Your end-goal? To help companies of all sizes solve their unique challenges - and run simpler.

Upon successful completion of the program, you will move into a direct customer facing CSP role in your market and continue to receive mentoring and coaching support to accelerate your growth. CSP focus areas: Enterprise (E-CSP), Human Experience Management (HXM), Digital Supply Chain (DSC) and, Procurement (ISBN).
What you’ll bring

**For Sales Program**: 2-3 years’ work experience in a quota carrying sales environment in a technology company OR in a role with significant exposure to software/technology solutions.
**For Solution Advisory/CSP program**: 2-3 years’ work experience in a sales/solution advisor/customer-facing environment in a technology company OR in a role with significant exposure to software/technology solutions.

Multi-dimensional experience: global experience, leadership role, athletics, entrepreneurial/self-starter, volunteerism, music.
Strong communication skills including fluency in English and local language.

Proficient interpersonal skills including passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
Demonstrated ability to collaborate across diverse stakeholders and business functions.

Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

**About SAP Academy for Customer Success**

The SAP Academy for Customer Success is a world-class training program that develops our next generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 9-month program strengthens the foundation for a successful career at SAP.
Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess

The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation.
There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2024. This decision will be made in Q1 2024.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 373093 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.