Credit Operations Lead

2 months ago


Melbourne, Australia Alinta Energy Full time

**High profile role, partnering with key leaders including Regional Managers and General Managers**:

- **Based in Southbank, Melbourne CBD, hybrid working environment**:

- **Supportive and inclusive workplace fostering strong collaboration**

**Want a **_better_** job?**

You’ll find it at Alinta Energy.

We’re making_ energy better_ for our more than 1.1 million customers - and we’re making _work life better_ for our 1,000+ people too.

**We believe in **_better_**
At Alinta Energy, we’re a friendly bunch working to be the best energy company. Our culture is collaborative, and our passion drives positive change for people and the planet.

Over the past decade, we’ve evolved from a Western Australian residential gas retailer to one of Australia’s largest energy retailers, generators, investors, and developers with infrastructure across Australia and New Zealand.

Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it.

**_ Help us make energy better_**

***About the role**:
We are looking for an experienced Credit Operations Lead to join our Credit Operations - Retail Markets team on a permanent full time basis. Reporting to the Manager Credit Operations, you will manage the East Cost Commercial & Industrial (C&I) debt management portfolio and Small Medium Enterprise portfolio

**_ In this role, you’ll be_**:

- Reviewing daily C&I/SME aged trial balance to identify risks, manage collection activities and discrepancies.
- Managing the legal portfolio with internal and external legal partners actions, including Dispute notices, Statement of Claims, Statutory Declarations, Winds Ups and Bankruptcies.
- Working with functional leads to improve processes and success rates of disconnection process on the SME portfolio.
- Engage Delivery Manager and BPO for targeted collection campaigns and disconnection prioritization
- Produce Monthly credit reports for Senior Management
- Quarterly reporting to energy Regulators AER & ESC. Requires high degree of debt book knowledge and fine attention to detail.
- Maintaining relationships with key stakeholders in Commercial & Industrial Sales and Billing.

**_ _**_Ideally, you’ll bring to the role: _**
- Strong knowledge of commercial business acumen and energy industry markets.
- Excellent relationship, vendor management and communication skills.
- Demonstrated ability in remediation and co-ordination of complex exceptions.
- Strong credit skills with knowledge of credit and privacy acts.
- Proven operational experience in a customer service/credit environment.
- Experience in a similar role with a strong focus on credit operations.

**Enjoy **_better benefits_** - check our website for the full list

**One of the best things about Alinta Energy is we **_discover better together_**. If you like the sound of that, and you’re a match for the role, we’d love to talk to you.**

**Alinta Energy. That’s better.**

Alinta Energy is a 2023 Circle Back Initiative employer. We commit to respond to every applicant.

**We look forward to hearing from you.**

Closing date: 16th November 2023

LinkedIn#TC-1



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