Guest Experience Expert
3 months ago
**Job Number** 24178182
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
At The Ritz-Carlton, our Ladies and Gentlemen are the heart of our service commitment. As a Full-Time Overnight Guest Experience Expert - Porter/Valet, you will play a vital role in not just meeting, but exceeding our guests’ expectations. You will embody the legendary service that establishes us as a leading luxury brand. A career with us offers a foundation of honesty, respect, and exceptional growth opportunities.
**Please Note**: This role requires working rights in Australia to be considered
**Position Summary**:
- Create unforgettable experiences for guests from arrival to departure with exceptional service.
- Securely park guest vehicles, deliver bags, and manage amenities according to hotel policies.
- Assist the Front Office team with general operational tasks to ensure a seamless guest experience.
- Welcome guests to their rooms, explaining all features and hotel offerings.
- Be knowledgeable about the hotel and the surrounding area, providing expert recommendations to exceed guest expectations.
- Strengthen relationships with both existing and new guests, delivering our legendary service and facilitating future bookings.
- Advise on local Melbourne activities, tag and deliver luggage to guest rooms, handle mail and parcels for guests and the hotel.
**About You**:
- Hold a current and valid driver’s license.
- Have experience in a similar role, preferably within a luxury environment.
- Must have working rights in Australia to be considered for the role
- Passionate about advancing your career within a dynamic team environment.
- Thrive in a fast-paced setting with a proactive, driven attitude.
- Possess smart solutions and a positive, can-do attitude.
**Our Benefits**:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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