Incident Support and Response Officer

2 weeks ago

Parramatta, Australia NSW Government -Department of Education Full time

**Incident Support and Response Officer**

**Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the **NSW Department of Education**, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.**

**Join Our Talent Pool for Future Temporary and Ongoing Opportunities as an Incident Support and Response Officer**
**Remuneration**:Salary relative to experience, and ranges from $89,707 to $98,982 plus super and leave loading
**Location**: Based in Parramatta with flexibility of a hybrid work arrangement, including work from home options (35-hour week)

**What is a talent pool?**

Gaining a place in the talent pool means you will be at the front of the queue to be considered for any ongoing and temporary employment opportunities at the Department of Education over the next 18 months.

**About You/ Role**

Are you ready to make a positive impact and ensure safe working and learning environments? We are currently building a talent pool for future temporary and ongoing opportunities in the Health Safety & Staff Wellbeing directorate.

As part of our team, you will play a crucial role in providing high-quality customer service support within a busy contact centre environment, responding to complex incidents and coordinating incident response services. Your excellent communication and stakeholder management skills will be essential in ensuring the delivery of timely and efficient services. We’re looking for individuals who possess:

- Resilience: Ability to remain composed and focused in high-pressure situations.
- Empathy and Compassion: Understanding and supporting individuals going through difficult situations.
- Problem-Solving Skills: Analysing incidents, identifying risks, and finding appropriate solutions.

**Skills and Experience**
- Initiative and Proactive Approach: Proactive mindset, anticipates and resolves issues, takes independent action.
- Communication and Stakeholder Management: Strong verbal and written communication, effective engagement with diverse stakeholders.
- Call Centre or Critical Incident Experience: Proficient in handling complex incidents, managing notifications, and providing expert advice.

**Essential requirements of the role**
- Working with Children Check for paid employment
- Demonstrated understanding of and commitment to the value of public education

For more information read the full Role Description**:Incident Support and Response Officer**

**Key knowledge and experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Benefits**
- An opportunity to work in a supportive and collaborative environment where initiative and hard work are recognised
- Flexibility of a hybrid work arrangement, including work from home options (35-hour week)
- Career development opportunities that allow individuals to grow and reach their full potential
- Work-life Balance
- A conveniently located office in the heart of Parramatta CBD with close access to public transport

**How to apply**

**Closing date: Wednesday, 19 July 2023 at 11:59pm**

**Responsibilities**:
Please refer to the attached Role Description

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