Platform Lead

2 weeks ago


South Bank, Australia PM&E Full time

**Job no**: 520904

**Brand**: PM&E

**Work type**: Full time, Hybrid

**Location**: Queensland

**Categories**: Information & Technology

**Hello, Hej, **你好**, Salut**

At** Flight Centre Travel Group (FCTG)** our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travel

If you'd like to provide technical expertise across one or many streams working with multiple teams and stakeholders to drive scalability and improvement in the platform, please apply

**Day to day**:

- Understand the key platform system and how it operates end-to-end for our retail businesses
- Test the platform to ensure it meets product / business requirements
- Work with BAs and engineers to document product requirements
- Ensure platforms integrate with FCTG systems in alignment with deployment management processes
- Configure the system to support operations in retail and online in both a support (trouble-shooting) and innovation capability
- Ensure alignment with internal governance processes and standards
- Liaise with Heads of Product, Product Managers, Business Analysts, Engineering Teams, Architects and Business Operations Analysts to establish the best solution for new work
- Support and train staff on the system where required
- Ensure there is strong documentation, training and user support for platform capabilities
- Communicate and work with key stakeholders to ensure project and business needs are met
- Work with platform vendors to ensure cases are managed end-to-end with priority on speed of resolution
- Be involved in requirements analysis, and participate in developing specifications such as user stories
- Translate functional requirements into conceptual and detailed technical design documents
- Participate in proposal making, effort estimates and review from a technical perspective
- Undertake R&D, prototyping of solutions and demonstrations of platform features and functionality

**You'll be perfect for the role if you have**:

- Support experience - Analysis
- Experience with complex travel products
- Experience in vendor management at case management level
- Project/Software development lifecycle experience (desireable)
- Flight Centre Travel Group business experience (desireable)

**What you'll enjoy**
- Tick destinations off your bucket list with our discounts on travel and accommodation.
- Employee Share Scheme through Equate Plus.
- Access to in-house financial and health services, and internal 24/7 gym.
- Receive ongoing training and professional development through the Flight Centre Landing.
- Excellent hybrid working model.
- Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
- Global career opportunities in a network of brands and businesses at your fingertips.
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
- Various social events to promote networking, the celebration of wins, and sometimes just for fun (Global Gathering 2024 - Portugal).

**We value you**

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to _come as you are; _to foster inclusivity and collaboration. We celebrate you.

**Who we are**

Since our beginning, our vision has always been to _open up the world for those who want to see._

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a _family _(we call ourselves _Flighties_).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their **Brightness of Future**.

We encourage you to **DREAM BIG** through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.

**Irreverence. Ownership. Egalitarianism.**

LI-KC1#LI-Hybrid

**Applications close**:
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