Customer Experience Specialist

1 month ago


Brooklyn, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Brooklyn Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running
- Monday - Friday 8.00am - 4.00pm
- May be required to work some Saturdays
- $28.64ph

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Issue invoices and raise job authorities as required
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- ** MUST** have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.



  • Brooklyn, Australia O'Brien Glass Industries Limited Full time

    Full Time - Brooklyn, VICOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Brooklyn Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running! Monday - Friday 8.00am - 4.00pmMay be required to work some...


  • Brooklyn, Australia O'Brien Glass Industries Limited Full time

    Full Time - Brooklyn, VICOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Brooklyn Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running Monday - Friday 8.00am - 4.00pmMay be required to work some...


  • Brooklyn, Australia O'Brien Glass Industries Limited Full time

     Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.  Our Brooklyn Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!  Monday - Friday 8.00am - 4.00pmMay be required to work some...


  • Brooklyn, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you. **The Role** Our Brooklyn AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer...

  • Finance Specialist

    4 weeks ago


    Brooklyn, Australia Eagers Automotive Full time

    Finance Specialist - Permanent Full Time Position - Combine your passion for Cars, Tech, Sustainability, Innovation, Retail & People - Transform the vehicle purchasing experience, change the world **Help us create an enjoyable, non-pressured, retail shopping experience at our sites in Melbourne, selling our awesome range of pre-owned cars.** **About This...


  • Brooklyn, Australia CitiPower and Powercor Full time

    **Operational Fleet Specialist**: - Brooklyn, VIC, AU, 3000**About us**: We’re a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large number of households, as well as...


  • Brooklyn, Australia O'Brien Glass Industries Limited Full time

    Our Brooklyn AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Manager to lead the customer service team in delivering a first class service to our new and existing customers. **What you’ll be doing**: - Lead the customer service team and support day to day running of the branch - Provide first class service to...


  • Brooklyn, Australia CitiPower and Powercor Full time

    Operational Fleet Specialist: Brooklyn, VIC, AU, 3000About us:We're a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large number of households, as well as commercial and...


  • Brooklyn, Australia O'Brien Glass Industries Limited Full time

    **Are you a passionate leader with exceptional customer service skills?** **Do you thrive in a fast-paced environment and enjoy working in a team?** O'Brien Glass are currently seeking a talented and motivated individual to join our Brooklyn branch as a Customer Service Team Leader within our AutoGlass division. O'Brien Glass are looking for a passionate...


  • Brooklyn, Australia O'Brien Glass Industries Limited Full time

    Are you a passionate leader with exceptional customer service skills?Do you thrive in a fast-paced environment and enjoy working in a team?O'Brien Glass are currently seeking a talented and motivated individual to join our Brooklyn branch as a Customer Service Team Leader within our AutoGlass division.O'Brien Glass are looking for a passionate and dedicated...

  • Product Specialist

    3 months ago


    Brooklyn, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...


  • Brooklyn, Australia BagTrans Full time

    The opportunityAt BagTrans we are searching for a Customer Service Officer for our Brooklyn site based in VIC.The purpose of the customer service is to provide quality on-time support to our Allocation and Operations teams including our vast customer base.The customer service officer is responsible for the booking of all time slotted customers, data entry...


  • Brooklyn, Australia Momentum Consulting Group Pty Ltd Full time

    **About Us** **Tasks and Responsibilities** - Entering customer information accurately - Promoting the company’s services and products - Working efficiently in a fast-paced environment **Qualifications & Experience** - Customer service - Sales / Outbound experience - Excellent communication skills, both written and verbal - A strong work ethic and desire...


  • Brooklyn, Australia BagTrans Full time

    We are looking for our next Customer Service Officer to join our Team.At BagTrans we are searching for a Customer Service Officer for our Brooklyn depot based in VIC.Why the role exists:The purpose of the customer service is to provide quality on-time support to our Allocation and Operations teams including our vast customer baseThe customer service officer...


  • Brooklyn, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **The next step in your career starts here** - Permanent full-time position -...


  • Brooklyn, Australia Coates Hire Full time

    About usProudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The next step in your career starts here… Permanent full-time position Monday to...


  • Brooklyn, Australia BagTrans Full time

    We are looking for our next Customer Service team member to provide quality on-time support to our Operations teams including our vast customer base! Your ability to build strong relationships with drivers and customers both internally and externally will be a critical part of the role. You will need to have outstanding communication and interpersonal...


  • Brooklyn, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...


  • Brooklyn, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...


  • Brooklyn, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly...