Technical Services Manager
2 months ago
JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this job involves
Major Responsibilities
Planned, predictive and corrective works owner
Major works owner (power down planning, execution and new/refurbishment project management)
Administer quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
Review the maintenance/service practices of M&E contractors to deliver quality work
Practices in line with the manufacturer recommendations, established processes, tools and documentation.
Contract management of critical equipment contracts
Capacity and utilization coordination, reviews and reporting for office tenancy and server rooms
Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
Incident management support including 24/7 on call for incident management in corporate real estate buildings
Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance
Governance of as built drawings and OEM information
Production and management of MOPS/SOPS/EOPS
Management of lifecycle asset management and UPS component replacement, etc
Support for engineering standardization tasks as per regional requirements
Lead in-city technical training delivery
Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
Identify energy saving initiatives and work through to implementation and validation.
Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned
Manage and support smart buildings and client initiatives
Support sustainability & EHS initiatives for India portfolios
Manage technical services team across India
Working closely with site operations team for meeting client expectation
Ideal Experience
Bachelor’s degree in an Engineering discipline
Minimum of 10-12 years of relevant engineering management experience
Certification in Sustainability such as LEED, WELL will be an added advantage
Certification in Project Management such as PMP will be an added advantage
Experience in digital buildings including IOT based system knowledge is an added advantage.
Experience in managing minor projects will be an added advantage.
Thorough understanding of building services design and engineering management
Ability to identify and implement opportunities for operational efficiency/improvements
and implement agreed solutions
Drive innovation / thought leadership / industry knowledge
Excellent verbal and written communication skills as well as presentation skills
Ability to develop and explain complex operational management information to senior audiences
Be resilient, with high focus on achieving goals
High energy, flourishes in fast pace, dynamic environments
Customer centricity
Comfortable working in a challenging environment as part of a team and is comfortable
managing incidents and service failures
Able to adapt in a fast-paced working environment and versatile in meeting client changing
needs and requirements
Strong analytical, organization and administration skills
Experience working in Asia Pacific desired, specifically India
Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)
Client Focus & Relationship Management - ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder
engagement
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
People Management and Team Leadership - ‘I am a Team Player’
Ability to deliver requirements through a remote matrix-reporting team effectively,
promoting open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills - ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking - ‘I am In
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