Public Trust Officer

4 months ago


Toowoomba, Australia Public Trust Office Full time

We have an excellent opportunity for enthusiastic individuals to join our Customer Experience and Delivery team located in Toowoomba. We are seeking people who have a strong interest and experience in working within a customer focussed environment undertaking a variety of work and the ability to rapidly acquire the skills and knowledge to be successful in the role. Public Trust Officers (PTOs) are responsible for providing a broad range of support in the provision of advice and the high-quality ongoing service to prospective, new and existing customers. The PTO plays a key role in contributing to and enhancing the overall customer experience.

**As a PTO you will be accountable for**: (for a full list of responsibilities please refer to the attached role description)
- Demonstrating exceptional customer skills by developing respectful and empathetic relationships with customers, in line with the QPT Customer Service Charter.
- Fostering a consultative and mutually respectful relationship with customers that create a sense of ownership of outcomes.
- Communicating clearly, regularly and proactively to deliver on customer enquiries within agreed time frames.
- Exercising judgement in working with customers and their support network to make decisions in the interests of the customer, explain the reasons for those decisions and suggest other available options where applicable.
- Responding to and prioritising competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
- Maintaining a customer case load, including file management and the preparation of internal and external documentation in accordance with QPT processes and procedures.
- Being commercially aware and having the ability to participate in the implementation of change processes and practices to improve the quality of the customer experience. - Maintaining effective working relationships, and engage professionally with all levels of staff across the organisation.
- Developing a knowledge of the law as it relates to people with impaired capacity in Queensland, and in making informed decisions, protecting the rights and interests of people with impaired capacity in Queensland.

How to apply
If you are interested in working with us, please provide the following information to help us assess your merit:
*
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


  • Public Trust Officer

    5 months ago


    Toowoomba, Australia Public Trust Office Full time

    About the role Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for...

  • Public Trust Officer

    7 months ago


    Toowoomba, Australia Public Trust Office Full time

    About the role Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for...

  • Public Trust Officer

    5 months ago


    Toowoomba, Australia Public Trust Office Full time

    We have an excellent opportunity for enthusiastic individuals to join our Customer Experience and Delivery team located in Toowoomba. We are seeking people who have a strong interest and experience in working within a customer focussed environment undertaking a variety of work and the ability to rapidly acquire the skills and knowledge to be successful in...


  • Toowoomba, Australia Public Trust Office Full time

    About the role At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate...

  • Maintenance Officer

    5 months ago


    Toowoomba, Australia Churches of Christ Full time

    **Churches of Christ** **Toowoomba Retirement Living Service** **Maintenance Officer** **Full-time Opportunity** **Imagine a career with Churches of Christ** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - Support your work/life...

  • Administration Officer

    5 months ago


    Toowoomba, Australia Churches of Christ Full time

    **Churches of Christ, Toowoomba Aged Care Service** **Administration officer** **Permanent Part-time / Casual Opportunity** **Imagine a career with Churches of Christ** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: -...


  • Toowoomba, Australia Home Instead Full time

    **Do you enjoy**: - Talking to people? - Building relationships? - Working in a culture where you are valued member of the team? Home Instead is looking for a Community Engagement Officer to perform a variety of duties to drive business growth for our Toowoomba office. This role will require someone with a passion of building trust and long-lasting...

  • Administrative Officer

    5 months ago


    Toowoomba, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    **Principal responsibilities of this role include**: - Providing quality services in word processing, spread sheeting and data input. Providing administrative services including processing orders, claims for payment, filing, record keeping, administrative support and collation of data and information. Operation and maintenance of office equipment including...

  • Legal Officer

    2 months ago


    Toowoomba, Australia Child Safety, Seniors and Disabilities Full time

    **Mandatory Qualification / Requirements**: - You are required to be admitted or eligible to gain immediate admission, as a Barrister-at-Law or solicitor of the Supreme Court of Queensland - You are required to possess a 'C' class driver's licence to undertake travel - You are required to be on-call to address out of hours emergency legal advice and...

  • Administration Officer

    5 months ago


    Toowoomba, Australia Queensland Police Service Full time

    Targeted Vacancy This is your opportunity to be part of one of the most significant public safety business improvement undertakings in the QPS. You will have opportunities to grow your skills while gaining unmatched experience within a premier frontline public safety agency. Join us and leave your mark in QPS health and safety history. What will be your...

  • Office Manager

    5 months ago


    Toowoomba, Australia Mane Consulting Full time

    Permanent - Toowoomba, Queensland - Posted 16 mins ago - AU$70000 - AU$90000 per annum + Super USD / Year - Salary: AU$70000 - AU$90000 per annum + Super **Position**: Office Manager **Salary**: $70,000 - $90,000 + Super **Location**: Toowoomba **About our client** Recognized as one of Toowoomba’s premier and longstanding law firms our client has built a...


  • Toowoomba, Australia Blue Care Full time

    **Reference Number** - 42182 **Position Title** - Hospitality Support Officer **Employment Type** - Casual **Entity** - South West **Location** - Toowoomba Aged Care Facility **Enterprise agreement** - Care & Support Services - Support Employee Level 2 **Roles Available** - 1 **Position Summary** **Hospitality Officer | Blue Care | Toowoomba Aged...


  • Toowoomba, Australia HB Recruitment Full time

    An outstanding opportunity currently exists for an experienced **Receptionist and Office Administrator** to commence in a full-time, permanent position in a Toowoomba-based Christian College. **Applicants for this vacancy must have an understanding of the philosophy of Christian education as practiced in the school.** Key responsibilities and duties...


  • Toowoomba, Australia Blue Care Full time

    **Reference Number** - 45299 **Position Title** - Maintenance and Grounds Officer **Employment Type** - Permanent Full Time **Entity** - South West **Location** - Toowoomba Aged Care Facility **Enterprise agreement** - Care & Support Services - ACF3 - ACEA General Level 3 **Roles Available** - 1 **Hours per fortnight** - 76 **Position...

  • Administration Officer

    5 months ago


    Toowoomba, Australia HAYS Full time

    A permanent full time Accounts Receivable opportunity located in Toowoomba! **Your new company** Hays has partnered with of one of the world’s most trusted Construction & Forestry, and Agricultural & Turf Machinery equipment dealers looking for an Administration Officer - Account Receivable professional to join their team. **Your new role** The...

  • Administration Officer

    5 months ago


    Toowoomba, Australia RDO Equipment Full time

    **About the Company**: RDO Equipment is one of the world’s largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. RDO proudly employs more than 850 staff, and operates out of 29 dealership locations in...


  • Toowoomba, Australia Quest Toowoomba Full time

    Quest Toowoomba is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Toowoomba is locally...


  • Toowoomba, Australia Quest Toowoomba Full time

    Quest Toowoomba is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Toowoomba is locally...


  • Toowoomba, Australia Quest Toowoomba Full time

    Quest Apartment Hotels is the largest and fastest growing serviced apartment operator in Australasia with a network of over 165 franchised properties across Australia, New Zealand, Fiji and United Kingdom. **Quest Toowoomba Apartment Hotel **is a 4.5 star self rated, multi-award winning, 74 room property located in the Toowoomba CBD. The property features...

  • Maintenance Officer

    2 months ago


    Toowoomba, Australia Toowoomba Grammar School Full time

    Facilities | Toowoomba Closing date: 23/09/2024 **Maintenance Officer** - Permanent Full Time - Join a supportive team - On-site parking and uniforms supplied Toowoomba Grammar School (TGS) offers a unique and inspiring environment that enhances both professional and personal fulfillment. We currently have an opportunity to join our facilities team as a...