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Principal Public Trust Officer

1 month ago

Toowoomba, Australia Public Trust Office Full time

About the role
At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support.
As a Principal Public Trust Officer, you'll be an integral part of the CED Program, managing a work unit within QPT's core business. Your role extends beyond traditional financial management, encompassing the oversight of complex or sensitive estates as a financial administrator, trustee, or executor. Reporting to the Assistant Manager, you will lead a team of dedicated customer service professionals, ensuring goals and objectives are met seamlessly.
This is a permanent flexible full-time opportunity based in the QPT Toowoomba regional office.
About you
You possess robust analytical and conceptual skills, coupled with a dedicated customer focus and a collaborative approach to team dynamics. Thriving in a fast-paced environment with competing priorities, you demonstrate exceptional multitasking abilities and take pride in delivering impactful services to the Queensland community.
To excel in this role, the following attributes will be your keys to success:

- Leadership experience with proven ability to mentor and coach a team.
- Proactively committed to delivering high-quality customer service.
- Possess a positive, empathetic attitude with a solution-focused approach.
- Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation.
- Uphold a strong work ethic and demonstrate unwavering dedication to the role and the organisation.
- Ability to maintain focus and optimism under pressure, ensuring steady performance.
- Meticulous attention to detail, thriving in the bustling environment of daily tasks.

What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing

How to apply
If you are interested in working with us, please provide the following information:

- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.