Mobile Recovery Specialists

2 weeks ago

Melbourne, Australia Allianz Australia Full time

**Mobile Recovery Specialist - Workers Compensation Melbourne VIC**

This position will align under the Claims Specialty Division reporting through to, Team Manager - Mobile Case Management team.

Because our customers matter, our Workers Compensation Division is committed to being the market leader. With proven expertise we provide a diverse range of products and solutions for our clients. By joining our high performing Workers Compensation team in Melbourne you will be part of a fast paced environment dedicated to providing outstanding service innovative thinking and return to work support.

The primary function of this role will be to coordinate/ attend Face to Face and virtual meetings with key claim stakeholders to achieve sustainable recovery and return to Work Outcomes.

you will also be ‎‎responsible for the below:

- The positive and professional relationships with all participants of the program, which will include injured workers, translators, specialist OR Panel providers, employers, doctors and Allianz claims staff
- Developing trusted relationships with the workers
- Actively engaging with the key parties in formul ating plans that will support each workers recovery and RTW
- Ensuring that agreed actions relevant to each plan is captured and completed on time
- Monitoring the performance of the initiative
- Identifying improvement opportunities in the program
- Supporting any change implementation recommendations

**To be successful in the role you will need**:

- The ability to coordinate and organise onsite meetings between Workers, Employers and Treating Health Practitioners.
- The ability to influence and negotiate with providers and treating practitioners to achieve outcomes.
- Excellent communication skills both verbal and written.
- Experience in Personal Injury Management or Occupational Rehabilitation.
- Strong time management and the ability to work autonomously.
- Experience within Recovery and Return to Work would be ideal.

**What's on offer**:

- A competitive salary package
- Be part of a team that's open-minded, supportive, approachable, and genuinely focused on customer outcomes
- A range of attractive benefits including Insurance & Gym Membership discounts
- A fun, positive & supportive team environment; we work together to achieve great results
- What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

**About us**

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

LI-ALLIANZAU

**Job Level**:
Management

**Location**:

- Melbourne, VIC, AU, 3000**Available until**:
07/04/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
23941

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