Helpdesk Support Analyst

6 months ago

Altona, Australia Landpower Full time

Join a business committed to growth, in every sense.
- Work with a team of technical experts that are keen to pass on their knowledge.
- Get involved in interesting project work.
- **Full Time Permanent Position**:

- **Competitive rate $65,000 to $75,000 per year**:

- **Location: Altona**

**What’s the job?**

Your primary role is to support team members across Australia and New Zealand to resolve technology issues and queries. Other responsibilities include;
- Acting as a key link between the CLAAS Harvest Centre and Landpower team members and the technology team.
- Providing feedback to colleagues on commonly occurring issues and playing a role in their resolution.
- Adopting a customer service attitude providing prompt effective service both in person and remotely.
- Supporting the delivery of technology projects that improve team member and customer experience.

***
**Who are we?**

Landpower and the CLAAS Harvest Centre network is the largest privately-owned farm machinery distribution network in Australasia. We sell and service machinery to farmers and their contractors from our locations throughout Australia and New Zealand.

Our Melbourne and Christchurch offices co-ordinate wholesale activities and provide support functions. As a family-owned business we recognise the importance and value of the long-term relationships that we have grown over the last 45 years with our international partners.

**What’s in it for you?**
- Grow your skills and experience by learning from a team of experts at the top of their game.
- Join a good-sized team (not so small you have no support, not so big that you’re just a number) who work hard and enjoy having a laugh.
- Take advantage of our Landpower plus benefits scheme with access to a range of discounts with health providers, retailers and travel providers.

**Who are you?**
- You’re big on customer service and work hard to find solutions for your teammates.
- Having worked in service desk roles, you understand the basics and know your way around a Microsoft stack.
- If you’ve worked in a role that involves dealing with remote branches or offices, that’s a plus, as is exposure to mobile technology support.

We pride ourselves on being a family business, that works with family-owned suppliers and delivers to families on the farm. That purpose is supported by our values of being **in it together**, **fronting up** and to **keep growing**.

If that sounds like something you can get behind, click the link to apply.

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