Service Engagement Improvement Officer

4 weeks ago


Sydney, Australia NSW Electoral Commission Full time

**_About the Role_**

The Service Engagement & Improvement Officer works closely and supports the Manager Service Engagement & Improvement in maintaining communication and engaging with partner agencies and local councils. This role will support the development and delivery of initiatives to improve the customer experience in electoral processes.

This is a full-time ongoing role.

**_About the NSW Electoral Commission_**

The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.

Our work includes:
1. Running elections.

2. Communicating and engaging with the public and our stakeholders; and

3. Investigating possible offences and enforcing electoral laws such as the Electoral Act 2017 and the Electoral Funding Act 2018

**_ What we offer_**

1. Opportunity to work on large scale events and assist your local community

2. Career development opportunities

3. Employee Assistance Program

4. Work/Life balance (35 hour working week)

5. Access to Fitness Passport for eligible staff

**Essential requirements**
- Relevant Tertiary qualification or demonstrated equivalent experience in stakeholder engagement and partnerships.
- Politically neutral with no affiliation to political parties or lobbyists/campaigners.
- Satisfactory criminal record check result.

**_How to apply_**
- TQ1: Please provide an example of a time you were required to deliver results and meet deadlines in an environment of competing priorities (300 word limit)
- TQ2: Demonstrate your experience in customer relations, management of partnerships and/or strategic stakeholder relationships at an organisational level (300 word limit)

You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role.

For further information regarding the role please download the Role Description.

Applications received and completed after closing time will not be considered for selection.

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

**_ Other Information_**

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.



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