Customer Education Manager

7 months ago


Brisbane, Australia McMillan Shakespeare Full time

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service.

RemServ is a leading provider of salary packaging in Australia. We have offered salary packaging and novated leasing services for more than twenty years.

The focus of this position will be to increase participation rates through the execution of marketing and sales plans. The fundamental purpose of this role is to deliver onsite sales and education activities which generate sales opportunities for the respective businesses. Typically these activities will include presentations and consultations within the client workplace.

Key responsibilities include:

- Grow participation rates through quality lead generation across the full product offering in order to feed the sales pipeline in accordance with set targets
- Support and adhere to the agreed sales and marketing plans for the product offering
- Maximise employee interest through focused and well executed education sessions
- Manage a portfolio including scheduling, booking and conducting all required education sessions
- In accordance with set requirements, submit detailed, accurate and timely activity reports

What are we looking for?
- Valid Driver’s Licence
- Highly developed Business Development and/or Account Management experience managing a portfolio of accounts in a sales focused environment
- Demonstrated commitment to driving initiatives aimed towards improving the customer’s experience
- Proactive, self-motivated and goal driven
- Strong understanding of MS Outlook
- Demonstrated capability to engage customers from various backgrounds and levels
- Demonstrated capability to translate complex product knowledge and concepts into easily understood concepts
- The ability to deliver charismatic and energetic presentations which engages the customer
- Track record of achieving targets and high levels of customer satisfaction

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.



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