Customer Care Representative

3 weeks ago


Sydney, Australia Australian Unity Full time

**What's on Offer**:
We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following:

- Enjoy additional yearly paid **Well-Being & Community leave days**:

- **14 week paid parental leave**, with equal benefit for** both parent**s PLUS our **Bump to Baby** program
- **Fitness Passport** - a discounted workplace health and fitness program
- **Employee Assistance Program** - support and assistance for you and your partner at those times in life when you need it most
- **Flexible Working **- Hybrid work model
- Attractive** employee discounts** on Australian Unity Banking products, Private Health and General Insurance
- **Novated Leasing** - enjoy a new car whilst salary packaging with Maxxia
- **Travel and Accommodation** - care hire, travel insurance and accommodation discounts

**Your New Role**

As a **Customer Care **Representative, you will join our amazing Customer Care Team where you will be a central point of contact for our Home Care customers nationally. You will deliver quality customer service outcomes and solutions to customers and their loved ones who are looking for that extra helping hand, in and out of their own homes.

This role can be based in our **Parramatta **Office in **Sydney. **You will have flexibility to work a **hybrid work model** with most days work from home**. **This role** **enables you to bring your whole self to work and truly make a difference every day.

You will be the central point of contact for our Home Care Service Customers nationally, delivering quality customer service outcomes and solutions to customers and loved ones looking for an additional hand in and out of the home.

**Duties of your new Customer Care Representative position**:

- Assist customers with their enquiries through Inbound and Outbound contact.
- Identify solutions for customers in a complex environment to meet their needs.
- Reviewing customer information and action incoming referrals in line with regulatory service requirements.
- Provide efficient, friendly and professional service to all internal and external customers.
- Maintain industry knowledge by participating in relevant training and development programs as agreed.
- Develop superior knowledge of Australian Unity products, service offering and consult with customers to match the best outcome.
- Collaborate with branches to deliver a seamless experience to our customers.
- A rotating fortnightly roster (8AM start and 5PM finish) Monday - Friday.

**About you**
- Passionate about helping people and looking after your Real Wellbeing
- Aligned to our values of being Warm, Bold & Honest
- Thrive in an environment where new opportunities are explored and tested
- A commitment to continual learning and linking this to service delivery
- Previous experience within the Aged Care industry is a bonus, however, not a show stopper
- Confident using technology to supporting outcomes for customers
- Ability to empathise to customer needs and articulate solutions to support
- Love being part of a team
- Your training will be conducted remotely, so your ability to work autonomously and being a self-motivator is a must

**Recruitment Agencies



  • Sydney, Australia EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...


  • Sydney, Australia EssilorLuxottica Group Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the...


  • Sydney, Australia Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Licensing Representative - Licensing & Funds** **Grade**: Clerk Grade 3/4 **Duration**: Temporary - June 2024 with the possibility of ongoing **Location**: Parramatta, Gosford and Other Locations **Closing Date**:12th March 2023 [9:59am] **Multiple vacancies across several teams including**: - Building, Business & Workplace Safety We will also be...


  • Sydney, Australia AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...


  • Sydney, Australia SMAART Recruitment Full time

    Our client is an innovative and exceptional leading Company, who specialise in printing, IT and Office Technology solutions. Working with big names in the IT space, our client has built strong partnerships over the years and the team is growing as a result. Our client is looking for a **Customer Support Representative** to join the fun & vibrant team...


  • Sydney, Australia Hatch Full time

    ** This role is at Openspace (not for Hatch)** Hatch is supporting Openspace to find a great Customer Support Representative to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Openspace. **About the role at...

  • Director Operations

    4 weeks ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...


  • Sydney, Australia New and Partnership Businesses Full time

    **About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer - Medical Suites** - Fulltime ongoing role based in Darlinghurst (in-office role - 5 days per week) - Clerk grade 3/4 Salary ranging from $75,992 - $83,211 base per annum plus super - Closing date Wednesday 26th April 2023 (09:59AM) **About the Role**: ***The NSW Personal Injury Commission (Commission) is looking for a Customer...


  • Sydney, Australia Salveo Care Full time

    Join Salveo Care Team Today!!! We are employing dedicated **Care Professionals to work in the Regional NSW.** ** AM, PM and Night Duty, Regular Shifts 40-50 hours a week. Aged Care Residential.** Role**:Personal Care Worker** - Must be enrolled or completed cert 3 or cert 4 - Must have the double dosage of Covid Vax - Must have valid Police...


  • Sydney, Australia Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Sydney, Australia Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Sydney, Australia Commonwealth Bank Full time

    Start with a job - stay for a career - You can thrive in a flexible, work from home environment - with minimum 1 day per fortnight in your nearest office - Your financial wellbeing is important to us - our staff discounts and benefits will be everything you want and more We’re on the lookout for Customer Care Specialists who genuinely care about having...

  • Sales Representative

    1 month ago


    Sydney, Australia Cobra Waste Solutions Full time

    **About us**: Cobra Waste Solutions in a fully integrated recycling centre based in Western Sydney, providing sustainable waste solutions to a wide range of customers, Councils, Tier 1, Small Businesses, large corporations & residential. A major contribution to our success is Skip Bins and Front lift bins. Due to this growth we are searching for a Dynamic...


  • Sydney, Australia Hatch Full time

    ** This role is at Lendela (not for Hatch)** Hatch is supporting Lendela to find a great Junior Customer Success Representative to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Lendela. **About the role at...


  • Sydney, Australia bta Sales Full time

    **What's in it for you?** Join a national aged care brand and demonstrate the quality of service offered for those moving into residential accommodation. You will be rewarded for your compassion and skills with a salary between $85k - $90k, including superannuation. **Stability**: Work for a leading brand in a growing and essential industry with remarkable...


  • Sydney, Australia Scentre Group Full time

    **Customer Care Supervisor** **Our Story** Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is...


  • Sydney, Australia Healthcare Australia Full time

    Travel reimbursed per kilometre - Hybrid role - 2 days' working from home - Happy Birthday to you! The day off on your birthday each year Home Nursing Group by Health care Australia are currently looking for a **CHSP Customer Care Manager **to become a valued member of our Home Care team. There are multiple location opportunities such as Sydney, Tamworth,...