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Field Service Technician

4 months ago

South Melbourne, Australia Enphase Energy Full time

Our mission at Enphase Energy is to advance a sustainable future for all._
- Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 36 million microinverters on more than 1.5 million homes across 130 countries. _
- Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams have a shared goal of creating a carbon-free future._
- At Enphase we are also committed to diversity and inclusion. Developing cutting edge technology requires a workforce as diverse as the populations we wish to serve. We are a values-driven company that puts people and their power at the center of our shared energy future. _
- Join us on our mission_

Enphase is seeking Technical Support Technician to join our Customer Service Organization to provide on-site support to customers of our Storage and Solar products. This role will be responsible to make sure best in class service is provided to customers by working in close coordination with Engineering, Training, Sales, Customer Service, Product Line Management and Facilities.

**Responsibilities**:

- Travel is required to cover the area of responsibilities of our customers.
- Service of Enphase (internal) PV and Storage systems in area of the Field Service Technician.
- Attend customer sites and update Enphase CS with resolution details.
- Perform onsite testing and diagnostics of system performance and behavior
- Complete solar maintenance reports and paperwork
- Complete microinverter maintenance and update Enlighten monitoring system with changes
- Utilize relevant tools such as drills, level, square, tape measure, ladders, etc.
- Run conduit, copper pipe, flex, and pull wire
- Participate in regular safety trainings
- Maintain tool management standards
- Respond to customer needs promptly; Provide appropriate customer service
- Perform other duties as needed or directed
- Commits to OH&S Standard Safety procedures, above all else on jobsites
- Trains new installers on Enphase best practice installations
- Detail Oriented, ability to review designs and develop a job specific BOS
- Ability to work independently without oversight
- Committed to improving processes and efficiency, while maintaining high workmanship standards

**Requirements**:

- 3-4+ years’ experience specific to electrical installations and service
- Commercial or Residential Electrical license required EG A grade
- Clean Energy Council accreditation - Desired Enphase will arrange for the training if not held
- Valid state driver’s license
- Effective communication skills; Presentation skills.
- Ability to work/complete/integrate multiple tasks
- Ability to learn various skills associated with tool use for a wide array of home improvement activities
- Detail oriented, accurate and thorough
- Possess positive team spirit and inspire same in co-workers
- Possess integrity and ethics
- Flexible and adaptable. Ability to manage frequent changes, delays, or unexpected events
- Ability to follows instructions; respond to management direction
- Exhibit sound and accurate judgment and decision-making abilities
- Time management skills.
- Knowledge of and observance of safety and security procedures
- Proficient in use of Microsoft Word / Excel.
- Availability to work outside regular business hours when required
- Proficiency in reading and implementing plan sets

Physical Requirements
- Employee must regularly lift and/or move up to 30kg of tools, equipment, etc
- Employee must regularly use hands to finger, handle, or feel; and hands and arms to reach
- Work on roofs, uneven surfaces, involving heights, tight spaces.
- Employee must frequently walk, stand, climb, or balance and stoop, kneel, crouch, or crawl
- Position will ascend/descend ladders
- Employee must use hand and power tools
- Work in high, precarious places; outdoor weather conditions and risk of electrical shock.
- Work may require extended work hours to complete assignments and/or reach goals.

Employee Benefits
- Fully maintained company van
- Laptop and mobile phone
- Uniform
- Competitive salaries and quarterly bonuses.
- Long service leave.
- Medical insurance cover (yourself and your immediate family members).
- Annual merit reviews and increases.
- Opportunities for career growth and development.
- Health and wellness incentives.
- Eco friendly work environment.
- Global team environment.

**About Enphase Energy**

Enphase Energy is a multi-national company with many global locations; sales and marketing, operations, and researc