Team Co-ordinator Retention

2 weeks ago

Sydney, Australia AMP Limited Full time

**The opportunity**

The Team Coordinator is integral in ensuring the delivery of our service offering. The role will support the Senior Manager Retention to ensure that the team and individuals meet operational scorecard objectives and coordinate the workflow. Lending is responsible for AMP Bank’s practice/ broker finance, retail product manufacturing, lending operations and 1st and 3rd party distribution.

**How you will make an impact**
- Work allocations amongst team and assisting with resources requests such as leave
- Providing 1 x 1 coaching sessions with individual team members to improve efficiency & effectiveness
- Monitor & review coaching plans with Senior manager
- Investigation of Complaint & Client Experiences as required (from Brokers, BDMs and customers directly)
- Incident & Risk management support as the Senior Manager requires
- Maintenance of SOPs and ensuring team have sufficient training to perform roles and meet CPD requirements
- Liaising with Third Party Vendors for operational updates
- Identify and raise any areas of concern that may impact the client experience and expose the Bank to potential losses or instances of non-compliance with regulatory guidelines or community expectations.
- Triaging team requests and addressing adhoc enquiries
- Identifying process improvement opportunities and support the design and implementation of identified changes

**What you will bring to the role**
- Ideally a minimum of 2 years’ experience in a lending operations business.
- Experience in Client-Facing role
- Leading Others experience (desirable)
- Ability to manage high volumes and work effectively under pressure
- Demonstrated effective conflict resolution and negotiation skills

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

  • Office Co-ordinator/supervisor

    3 weeks ago

    Sydney, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **About Us...** **LUXXE Outsourced Hotel Services** is a home-grown Australian boutique services company operating in Melbourne, Canberra, Sydney, Western Sydney,...

  • Security Enablement Co-ordinator

    2 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Security Enablement Co-ordinator **You are** a problem solver with experience in stakeholder engagement and advanced coordination skills **We are **one of the best and most advanced Cyber Security teams in Australia **Together we can **contribute to protecting the group, its customers and community **Do Work that Matters** The Technology division...

  • Service Co-ordinator

    1 month ago

    Sydney, Australia ACRWORLD Full time

    Permanent opportunity - Based in Silverwater - $80,000 - $90,000 + super ACR World are working with an awesome client based in Silverwater who are looking for a Service Co-ordinator. **Company** Established in the early 2000's, they've grown into a strong team with over 100 years of fire industry experience between them. They provide end-to-end solutions...

  • Aic Co-ordinator

    1 week ago

    Sydney, Australia Thales Full time

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence. Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and...

  • Project Co-ordination Officer: File-systems

    7 days ago

    Sydney, Australia National Trust of Australia (NSW) Full time

    About the role Project Co-ordination Officer: File-systems transformation National Trust of Australia (NSW) - Location: National Trust Centre, Observatory Hill, Millers Point, Sydney - Job Type: Contract 4 months - 35 hours/week - Salary Package: (FTE) $100.6k inc super - pro rata for contract period The Trust’s IT environment is undergoing rapid...

  • Team Manager Retention

    7 hours ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Store Repairs

    3 hours ago

    Sydney, Australia Permanent Full-time Full time

    Job Description n #LI-PRIOR Hybrid and flexible working, health & wellbeing programs Collaborative culture with a genuine commitment to sustainability Permanent role with learn and grow opportunities Store Repairs & Maintenance Co-Ordinator | Permanent Full-time | Pyrmont Hanes Australasia is famous for marketing iconic everyday...

  • Mailroom Co-ordinator

    1 month ago

    Sydney Western Suburbs, Australia HAYS Full time

    Join NAB as a Mailroom Co-ordinator! **Why NAB?** NAB value’s work-life balance and believe that your job should be just one part of your life. They strive to provide a diverse and inclusive workplace that works better for everyone. **Your New Role**: As a Mailroom Operator at NAB, you will be responsible for the efficient operation of the stateroom...

  • Facilities Co-ordinator

    1 month ago

    Sydney, Australia ING Full time

    Do you have strong customer service ethics?_ - Do you have solid time management & organisational skills?_ - Does working for ING, Australia’s most recommended bank appeal to you?_ We’re on the hunt for a **Facilities Co-Ordinator** who gets genuine satisfaction in providing outstanding customer service and supporting our internal stakeholder’s bank...

  • Studio Co-ordinator

    1 month ago

    Sydney, Australia Canon Full time

    Backed by Canon Australia - Fantastic development opportunities - Access to studio spaces and equipment - Creative and fun environment - Full-time Permanent Position **About us** Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve...

  • Procurement Enablement and Staff Deals Co-ordinator

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Procurement Enablement and Staff Deals Co-ordinator**: **12 month contract**: **About your team**: **Within Group Corporate **Services **, Group Procurement supports the CBA Group to deliver leading practice procurement.**: **What do we do?**: **Our Group Procurement purpose is to enable sustainable & commercial outcomes to build a brighter future for all....

  • Customer Service Co-ordinator

    1 month ago

    Sydney, Australia Optimal Recruitment Pty Ltd Full time

    Join a fast growing Smart Energy provider - Attractive Salary - Immediate Start - Fantastic Growth Opportunity and Great Company Culture - Based in Sydney's Northern Beaches - close to Warringah Mall Our client is a leading Australian-owned manufacturer and distributor of smart energy-efficient solutions, with deep expertise in LED lighting. They have been...

  • Retention Specialist

    4 weeks ago

    Sydney, Australia Veritas Recruitment Full time

    Truly positive culture, busy team environment - Global brand - Amazing new offices with Parking and hybrid offered - 12% Super contribution and commission **The Company** Cruise into the future with this prestigious brand with a reputation for providing luxurious vehicles to the automotive market, this company invests in its people, through training,...

  • International Baccalaureate Diploma Co-ordinator

    2 days ago

    Sydney, Australia The King's School AU Full time

    **Location**: Senior School Employment Type: FP - Full-Time Permanent Department: SS Academics Closing Date: 31/05/2024 Supporting Documentation: - Position Description**-** **Permanent Full Time** - ** **Supportive environment with strong professional development**: - ** **Be part of Australia’s oldest independent school** *** **ABOUT THE...

  • Director, Retention

    7 hours ago

    Sydney, New South Wales, Australia Adobe Full time

    JOB LEVELM60/P60EMPLOYEE ROLEPeople ManagerThe opportunityAdobe is currently seeking a new leader for our ANZ Renewals and Retention team within the Sales organization. We are a dynamic team that brings energy and passion to the company every day. We partner closely with the Sales and Customer Success organizations to demonstrate the value for customers...

  • Retention Execution Manager

    7 days ago

    Sydney, Australia Bupa Full time

    BUPA **Employment Term**:12month Fixed TerM/Full Time **Location**:Flexible / Working from Home **Application Closing Date**:22nd September 2023 **About the opportunity**: Are you ready to make a significant impact on customer retention and enhance Bupa's strategic NPS? We're seeking an enthusiastic and dynamic individual to lead the charge in integrating...

  • Client Retention Manager

    1 month ago

    Sydney, Australia Brilliantalent Full time

    Our client is a leading financial services provider. They relentless commitment to regulatory compliance, technological innovation, and exceptional customer service is driven by a vision to empower their clients with the best trading conditions. As the Client Retention Manager, you'll lead in comprehending company's wide-ranging customer demographics,...

  • Research Co-ordinator

    4 weeks ago

    Sydney, Australia The Garvan Institute of Medical Research Full time

    Omico’s Australian Genomic Cancer Medicine Program (AGCMP) encompasses several cohort studies to improve the understanding, early detection, prevention and management of cancer. This includes the MoST, RisC, SMOC and Cancer Screening Program (CaSP) cohorts, which recruit patients across Australia. A Research Co-ordinator is required to be part of the...

  • Optometry Rostering Co-ordinator

    4 weeks ago

    North Sydney Council, Australia EssilorLuxottica Full time

    Optometry Rostering Co-ordinatorDate: Apr 23, 2024Brand: EssilorLuxotticaLocation:North Sydney, AUWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of...

  • Studio Admin

    1 month ago

    Sydney, Australia Deepend Full time

    **Full Time (4 - 5days/week)** **Surry Hills**: **Job Overview**: Are you ready to launch yourself off the highest diving platform into Deepend Group? Can your personality do triple summersaults into a pike position to appraising applause? Do you thrive for the perfect score? Don’t miss your chance to jump into Deepend Group with this great opportunity to...