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Guest Experience Leader

1 week ago

Perth, Western Australia Aimbridge Full time

About Aimbridge Hospitality EMEA

We're a global leader in hospitality, committed to representing our community and offering everyone 'A Place to Grow'. Our people-first approach drives every decision we make.

Role Description: Housekeeping Supervisor

In this role, you'll work closely with the Head Housekeeper, leading the housekeeping team and contributing to the Hotel's Management team. Your proactive and innovative approach to developing your team's skills will enhance their performance while accurately assessing staffing needs and maintaining high standards of cleanliness across the hotel.

Critical to this role is effective coordination with reception and reservations to meet day-to-day operational requirements. As a Housekeeping Supervisor, you'll play a vital part in ensuring guests enjoy a comfortable and enjoyable stay.

Key Accountabilities

  • You must have attention to detail to maintain high standards of cleanliness in guest rooms and common areas.
  • Your leadership skills will enable you to train and develop your team to deliver exceptional guest service, providing regular feedback and coaching.
  • Effective time management is essential for completing room cleaning tasks within the allocated timeframe.
  • You should possess strong communication skills to interact effectively with hotel staff and guests, addressing their requests and inquiries.
  • Your dedication to delivering exceptional guest experiences and upholding our brand standards is crucial for success in this role.