Manager Client Services

2 weeks ago

Penrith, Australia NSW Department of Communities and Justice Full time

Division: Northern CPPYJ- Location: Penrith, NSW, AU, 2750 Parramatta, NSW, AU, 2150- Req ID: 58669**Talent Pool - Western Sydney Nepean Blue Mountains District**

**Location - Various locations across the Western Sydney Nepean Blue Mountains District.**

**Employment type - A Talent Pool will be created for future temporary and ongoing vacancies.**

**Salary - Clerk Grade 11/12 $134,411.00 per annum plus annual leave loading per year of service.**
- **4 weeks annual leave per year of service.**:

- **Generous salary packaging** **options and other fringe benefits.**:

- **Flexible work practices.**

**Opportunities for learning and development and internal career progression**

**Your role**

Provide strategic leadership and management in all areas of the Community Service Centres (CSC) and be the senior representative of the Agency in the local community that your CSC serves

**What you’ll do**

As part of the Western Sydney and Nepean Blue Mountains (WSNBM) District, you will be responsible for delivering the agency’s core functions and services to vulnerable children, young people and their families.

You will also provide leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency

Provide leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the CSC(s).

You'll work as part of a team of seven Managers Client Services reporting to a Director Community Services and you'll be working in an office environment in one of the Community Service Centres in WSNBM District. The District has nine Community Service Centres and a Child and Family District Unit providing child protection and out-of-home care services, and supporting non-government organisations who delivery out-of-home care services to children and young people.

**What we’re looking for**
- Strong influencing and negotiation skills to develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
- You will have experience in monitoring and building a workplace culture that values fair and inclusive practices and diversity principles.
- Strong communication skills to promote and manage alliances within the organisation and across the public, private and community sectors
- The ability to initiate and develop partnerships with customers to define and evaluate service performance outcomes
- You will be able to identify resource needs and ensure goals are achieved within budget and deadlines
- Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development
- Valid driver’s license
- A Working with Children clearance number prior to commencement in the role
- Willingness to travel

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
**Targeted Question 1** - Please provide an example of when you had to work collaboratively with a diverse group of stakeholders to deliver on a child focused outcome. What were the challenges and what role did you play in overcoming them?

**Targeted Question 2** - Please provide an example of how you have implemented change to a team and its culture in its service delivery. How did you take the lead and inspire the development and implementation of the initiatives

**Applications close - **20 February 2023 at 11:59pm AEST**.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

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