Customer Service Manager

2 months ago


Penrith, Australia iFLY Indoor Skydiving Penrith Full time

At iFLY Downunder we are in search of a proactive and motivated individual to join our team as a Customer Service Manager, working closely with our customers and sports flyer clients. The Customer Service Manager is responsible for ensuring the front of house crew are providing a world class customer service experience as well as assisting the management team in the day to day running of the indoor skydiving facility.

**To be successful in this role, you will have**:

- Experience in sales and customer services.
- Leadership experience.
- Experience in cash handling
- Experience in budget management, rostering and scheduling
- Ability to effectively handle high stress environments with resilience and professionalism.
- Flexibility with work hours

**The Customer Service Manager is responsible for**:

- Active Customer Service:

- Advanced rostering of customer service and instructors
- Checking hours and discrepancies for Payroll
- Commissions reporting
- Monitoring stock levels
- Daily cashing up and reporting
- Weekly banking
- Familiarisation with skydiver requests, such as spotting and coaching
- Organising and upkeep of the working spaces
- Training the customer service team and instructors
- Learning to control the airflow for the instructor in the wind
- Becoming a front of house point of sale expert
- Developing a strong understanding of the back end system, including creating new items, special offers, inventory control, reporting, guest and account management, security settings and package controls.
- Developing an understanding of financial reporting.
- Learning the programmes and equipment used to support the tunnel operations
- Learning the basics of the tunnel mechanics and technology in order to trouble shoot problems
- Liaising with upper management

The Company is committed to providing the highest quality products and services to new and existing clients. You are expected to contribute to enhancing the Company’s reputation and success through delivering excellence in customer service.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

Pay: From $26.18 per hour

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating roster
- Weekend availability

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

Application Deadline: 21/08/2023



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