Guest Services Manager

2 months ago

Penrith, Australia Hotel and WSCC Full time

**Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager to join the brand new Western Sydney Conference Centre and Hotel**

**Introducing Pullman Sydney Penrith**
- Recently opened in August 2023
- Penrith’s First Five-star International Hotel with 153 Guest Suites, Elite Fitness Centre, Sauna, Restaurant, Bar and Café. Secure Underground Parking
- 1,250sqm Conference and Convention Centre with Dedicated Bar, Reception and Green Room and Best-in-Class Audio Visual.
- Market Leading Sustainability Initiatives
- Concierge and Valet Parking

**The Benefits of the Role**
- Competitive Remuneration Package. $76,757 + Superannuation
- Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
- Training and Development with Global Career Opportunities and access to Accor’s Registered Training Organisation.
- Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
- Onsite Complimentary Car Parking

**The Role of Guest Services Manager**
- Reporting to the Front Office Manager, you will be responsible for overseeing the hotel operations on a shift basis, with a particular focus on leading the Front Office and Concierge/Valet teams.
- You will lead and inspire an authentically guest-centric, professional, innovative and flexible team where service is a passion rather than a job.
- The activation and recognition of loyalty will be taken to a new level at this property and driven through a whole-hotel approach.
- Assist in conducting training for all Front Office employees.

**Setting you up for Success**
- Prior Guest Services Manager/Duty Manager experience is essential
- Five-Star experience is advantageous, but not a necessity
- Accor experience is advantageous, but not a necessity
- Experience leading a team with a strong focus on engagement and development

**Ready to Apply

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