Team Leader

1 week ago

Parramatta, Australia Link Group Full time

**Overview**

**Key Accountabilities and main responsibilities**

Strategic Focus
- Responsible for the on-time delivery of projects/record dates and key closes with error free processing;
- Identify and coordinate corporate events that impact Registry Operations to ensure critical dates are met and client specific requirements are adhered to;
- In conjunction with Head of Operations, drive the maximisation of technology for increased efficiency and error avoidance;
- Initiate and contribute to the review, development and implementation of technologies or work practices where appropriate;
- Develop and manage key internal and external relationships in a professional manner at all times;
Operational Management
- Provide management with regular feedback/analysis/reporting on team performance, resource utilisation and performance against budget;
- Facilitate/participate in various team, project and management meetings as required.
- Monitor and manage team and individual performance, completing the performance management process as required;
- Development and management of agreed operational/efficiency KPI’s;
- Working with Management in the development of workflows and training programs to ensure all transactions and maintenance requests are processed within the time frames outlined in Client Service Level Agreements and agreed business rules;
- Ensure that resources/costs/projects remain within budget at all times;
- Responsible for incident and escalations managements including Incident reporting, SIC, implementation of control, preventative and mitigation strategies.
- Responsible for the planning and forecasting utilisation of allocated resources for maximum efficiency;
- Knowledge acquisition/retention of new products and the diverse business rules and client requirements to meet agreed SLA’s;
- Knowledge and understanding of internal workflow and business systems
- Development of process procedures and in instances, work arounds to accommodate system limitations;
- Skillful management of the peaks and troughs of projects and maintenance cycles with allocated resources;

People Leadership
- Manage, develop and train staff in accordance with the organisational objectives and core values of Link at all times, contributing to succession planning and individual career development;
- Promote a culture of continuous process improvement, team spirit and exceptional client service, which supports Operational Services Management, Link Management and the Executive at all times;
- Integrate the various teams into a cohesive and supportive unit;
- Ensure staff and team performance standards are achieved ie Enlighten, Quality etc.

Governance & Risk
- Effectively coordinate and/or resolve any escalated issues and/or shareholder/ issuer feedback or complaints related to all streams within Securities Management Group;
- Ensure operational and communications compliance with legislation, ASX Listing Rules and Business Rules;

**Experience & Personal Attributes**
- Track record in successful adoption of technology for organisation goals in a business environment.
- Experience in managing a processing focused team.
- Proven track record in the delivering business success in a high volume, tight deadline and financial high risk environment.
- Operational experience and knowledge in identifying and implementing innovative solutions in best practice processes.
- Demonstrated experience in/knowledge of the securities industry and financial markets, including Corporations Law, SCH Business Rules and ASX Listing Rules.
- Proven leadership and motivational skills
- Outstanding verbal and written communication skills
- Highly developed organisational and problem-solving skills
- Creative and innovative thinker
- Demonstrated proficiency with project management tools e.g. Microsoft Project, Microsoft Excel.
- General technical competence and the ability to learn new systems quickly
- Flexibility - able to meet demanding deadlines and work long hours to meet those deadlines, as required.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve

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