Student Services Officer

3 weeks ago

Ashfield, Australia Australian Institute of Science and Technology Full time

**About AIST**

**About the roles**

The Student Services Officer is responsible for meeting the needs and concerns of all students at AIST. This role involves the provision of student services including, student welfare advice, attendance advice, student complaints / appeals, certificate management and associated issues.

**Must Have**:
An extensive background in student/client services within an educational environment, particularly focusing on close contact with students.

Experience in dealing with people from diverse/multi-cultural environments

Experience in providing information/services to customers.

An undergraduate degree or equivalent and relevant industry experience is required for this position.

Monitor that students’ attendance is being recorded in the correct format and accurately on the class rolls by the trainers on daily basis.

Ensure students’ attendance is recorded into the aXcelerate system accurately, consistent with the class rolls.

Counsel the students regarding any matter that would be of their interest or concern

Process student requests (withdrawal, deferral and release)

Manage Overseas Student Health Cover (OSHC) for students

Managing student Complaints and Appeals

Issuing attendance/academic course progress warning letters and notice of intention to report

Issue intention to report letters for the non-compliant students.

Liaise with Compliance Manager and admission staff on following up student appeals.

Send the outcome of the appeals to the students and Compliance Manager.

Issue the Statements of Attainment, Transcripts and Certificates upon student request.

Provide documentations to Compliance Manager/CEO in regard to any request from DHA and Overseas Student Ombudsman

Liaise with VET Manager to organise intervention classes for students

Manage the issuing of student progress reports, certificates and Statements of Attainment

**How to apply**

Please forward a cover letter and current resume along with your available days/times to work.

**Job Types**: Full-time, Casual

**Salary**: $25.00 - $30.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ashfield, NSW 2131: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Education Industry: 2 years (required)

Work Authorisation:

- Australia (required)

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