Customer Support Manager
4 months ago
Exciting role for a customer facing position working with materials and logistics in the aviation industry
**Your new company**
A leading company in Defence is known for their comprehensive knowledge and for being the world’s major players in Aerospace, Defence, Security and are global solutions providers. This is a growing company looking for an enthusiastic, hard-working customer support manager to facilitate their defence function. This is a full-time role located in Essendon.
**Your new role**
The CSM shall act both externally towards the Customer, as Customer Representative, and internally towards all the Company functions involved, to identify the required actions, to monitor their progress in accordance with a feasible time schedule and to verify their effectiveness in achieving, or even exceeding, the Customer's operational requirements.
- Act as the day by day main contact for each customer (Maintenance, Pilots, Management staff), providing timely responses to their needs, tracking and monitoring company's responses;
- Resolving operational issues, both in terms of feasibility, time schedule and cost impact;
- Influence customer operational standards, proposing company “service solutions” as part of joint improvement initiatives;
- Be involved with orders and purchase orders
**What you'll need to succeed**
- Qualifications in relevant
- Proficiency in MS Office Suite.
- Experience working with CRM tools, specifically SAP.
- Experience in engineering/customer service
- Excellent Customer Service Skills and orientation (reactivity, courtesy, efficiency).
- Able to work in highly demanding environments to meet customer deadlines.
- Availability for business trips
- Background in aeronautical or aviation environment is highly desirable.
**What you'll get in return**
Besides working for a company where you will be valued, developed and supported to lead a healthy work-life balance, you will be rewarded with a competitive salary package and a permanent position in an organisation that is secure and expanding. This is an excellent career progression opportunity for a customer support manager looking to work in an exciting environment on unique projects.
**What you need to do now**
2857332
-
Social Support Group Worker
4 months ago
Melbourne Northern Suburbs, Australia Merri Outreach Support Service Full timeAbout the role The role of a part-time Social Support Group (SSG) Worker is to facilitate the smooth running of the Social Support Group. This involves supporting the frail, aged or NDIS consumer group who are eligible under Commonwealth Home Support Program funding guidelines. The position is located across 2 local government areas Banyule and...
-
Customer Support Specialist
3 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve customer inquiries and issues in a timely and professional mannerCollaborate with cross-functional teams to identify recurring customer issues and contribute to improvement...
-
Customer Support Specialist
3 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve technical customer issues swiftly and accurately, escalating to the appropriate teams when necessary.Collaborate with cross-functional teams to identify recurring customer...
-
Customer Support Manager
4 months ago
Northern Beaches, Australia mme group Full timeHuge earning potential $100k + - Northern Beaches location - Supportive team It’s all aboutthe Company! Get off the tools and move in to a Management role! Give your clients a menu they will love with a totally fresh approach to kitchen design this is a fantastic opportunity to join Australia’s largest Kitchen retailer, this dynamic and vibrant...
-
Customer Support Specialist
2 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe're seeking a highly skilled Clinical Support Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer support team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met and their experiences are exceptional.Key Responsibilities:Provide timely...
-
Member Support Manager Essendon
4 months ago
Melbourne Northern Suburbs, Australia Goodlife Health Clubs Full time**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...
-
Customer Engagement Associate
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. This is an exciting opportunity to work in a dynamic and supportive environment, where you will have the chance to make a real impact on our customers' experiences.Key ResponsibilitiesCustomer Service:...
-
Customer Engagement Associate
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.Key...
-
Customer Service Representative
3 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our Customer Engagement Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal stakeholders and customers.Key...
-
Customer Service Representative
5 days ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...
-
Customer Engagement Associate
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. In this role, you will be the first point of contact for our national business, providing exceptional customer service and support to internal stakeholders across all business units.Key...
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. In this role, you will be the first point of contact for our national business, supporting internal stakeholders across all business units and assisting with the customer journey.Key...
-
Customer Service Representative
2 days ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
-
Customer Service Representative
1 week ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement Centre Job DescriptionAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values.Key Responsibilities:Demonstrate a superior customer service capability - prioritising the customer experience...
-
Customer Success Manager
1 day ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for ensuring the success of our customers who have purchased our Signature Success Plan.Key ResponsibilitiesDevelop deep relationships with customers' team members and...
-
Customer Engagement Associate
4 months ago
Melbourne, Australia Customer Engagement Centre Full timeAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...
-
Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our platform.Key...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesDevelop and maintain strong relationships...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key Responsibilities• Align with and manage...