Servicenow Administrator

3 weeks ago

Sydney, Australia EIL Global Full time

Greetings from EIL Global,

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for local vendors/partners/engineers for onsite support services in and around to assist our clients.

We have below requirement in Sydney

Role: ServiceNow Administrator

**Job Type**: Contract for 6months to 1Year

**Experience**:

- 3+ years’ experience in Service administration / configuration using ServiceNow ITSM solution

**Responsibilities**:

- Acknowledge and resolve Incidents Document Incident resolution
- Manage data including tables, import sets, and update sets
- Acknowledge and provide RCA for problem tickets
- Manage the UI policies, data policies, UI actions, business rules, and scripts
- Build ACL items based on roles
- Analyze Integration Issues
- Analyze Mid Server Issues
- Create User Records, Group records and Assigning Roles to Users
- Designed the Form with various types of fields and Created buttons using UI actions.
- Created UI Policies to make fields visible, mandatory based upon conditions
- Create, customize and troubleshoot Workflows.
- Create, customize and troubleshoot SLA’s.
- Create Reports with the database tables.

Primary Skills:

- Working knowledge of ServiceNow components like Business Rules, Client Scripting, UI Policies, ACLs, CSS, Properties, UI pages, Workflows, Contexts etc;
- Strong customer service and excellent verbal/written communication
- ITIL/ServiceNow certified

Desired Skills:

- Desired past work experience with industry leading providers of ITSM tools

If you are interested, Please share your updated resume or refer your friends/local vendors

Schedule:

- Day shift
- Monday to Friday

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