Software Support Consultant

1 week ago


Brisbane, Australia Ralston Recruitment Full time

Join a global team, with a fun and inclusive office in Fortitude Valley
- Enjoy hybrid WFH flexibility
- Opportunity for national & international travel

**The Role**

The role of Software Consultant is to work closely with the Global Support Manager
- build and maintain long term relationships
- providing user support
- training, and implementation services to these clients
- The prime responsibility is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient professional and timely manner, escalating where necessary

Undertake activities as directed by the Global Support Manager, including:

- ensure customer satisfaction through follow‐up, responsiveness, and quality communication
- document technical issues, resolutions and sharing information across the team
- conduct user training within our office or at a client's premises
- national travel may be required
- assist with data migration and client implementation as required

**Requirements**:

- Can understand and can provide professional, friendly, and polite customer service through a number of channels
- Proven 'Time Management' skills and ability to prioritise workload
- Proven problem solving and critical thinking skills
- Strong ability to learn things quickly, especially new software and technologies
- Previous experience in supporting accounting or property management software, (Strata management or Facilities Management experience will be held in high regard)

**Benefits**
- Be a part of a team and a culture that embraces diversity, collaboration and innovation.
- Join a hard-working team that hold themselves to a high standard to ensure customers success.
- In return they offer flexibility to work from home, opportunities for professional development and a bit of fun.
- Join monthly virtual quiz's with the global team, quarterly activities and a dedicated SharePoint to our pets (because we love our pets that much).
- Being a global company, there is also the possibility for international travel.

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**APPLY NOW** or contact Lizzy Poulson on 0403 820 784 for a CONFIDENTIAL chat about this role.



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