Customer Service Representative

3 months ago

Sydney, Australia Frontline Recruitment Full time

**About the company**:
Our client has been a leader in it's field for over 75 years. Australian owned manufacturer and supplier of building and renovation products, they offer a wide range to both building and construction industries as well as residential and home improvement wanna be's.

**About the role**:
I am looking for Customer Service Representatives to join this well known team based in Western Sydney as part of the collaborative CX team. Reporting to the CX Leader, your role will be varied and interesting getting to know and understand the needs of new people each and every day. This role is full time and includes alternate rostered half day Saturdays. Some of the key responsibilities include:

- Taking inbound calls
- Managing the CX inbox and enquires
- Raising orders and processing requests
- Working with builders and home renovators
- End of day reconciliations and processing payments
- Administration
- Ensuring WHS is adhered to
- Liaising with manufacturers, retail teams and dispatchers/logistics
- Projects as and when required

**About you**:

- Ideally some experience in a Customer Service role
- Good data entry skills
- Sense of urgency and eye for detail
- Great communication skills both internal and external
- Fast paced and agility
- Ability to make every CX a great experience
- Attitude is everything - the more you give the more you get
- Ability to be flexible and work alternate half day Saturdays

**What's in it for you?**
- Reward and recognition
- Training and development
- Staff discount
- Access to EAP
- Discounted health care
- The list goes on.....

**Note: Not all our current vacancies are listed on job boards. Check out our Frontline** Executive Retail** website for a complete listing**

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