Roster Coordinator

2 months ago

Charlestown, Australia NHN Group Full time

**Roster Coordinator**

**Employment Status**:Full Time - Friday to Tuesday

**Location**:Hybrid - Head Office/Work from home

**About the role**:
As the Roster Coordinator, you will be responsible for managing and coordinating the roster for the Security and Hospitality business units. Your primary objective will be to ensure adequate staffing levels are maintained during weekends to meet operational requirements while considering employee preferences and availability. You will place a high importance on reporting and documenting, and play a crucial role in scheduling, communication, and resolving any issues that may arise related to weekend shift requirements.

**Key duties include but are not limited to**:

- Manage and maintain the weekend roster schedule, ensuring appropriate coverage for all required shifts.
- Manage the availability of the workforce over the weekend including requests for time off, unexpected leave, or adjustments to the weekend roster.
- Act as a primary point of contact for all roster matters and enquiries.
- Contribute to the weekly meeting to ensure a high level of communication is achieved, including accurate and detailed reporting and documenting of actions following the weekend.
- Work collaboratively and build productive working relationships with workforce, client base, subcontractors and external parties.
- Ensure streamline communication is maintained between workforce and clientele at all times.
- Provide clear instructions and guidelines regarding weekend shifts, including duties and expectations.
- Coordinate with Business Operations Units to understand staffing needs and any special requirements for the weekend.
- Proactively identify and resolve rostering conflicts, staffing shortages, or other issues that may impact operations.
- Proven experience in Roster Management, Scheduling, Operations or related field.
- Strong organisational and time-management skills, with the ability to prioritise tasks effectively.
- Excellent communication and interpersonal skills, with the ability to interact with employees at all levels.
- Problem-solving abilities and the capacity to handle conflicts and difficult situations calmly and professionally.
- Flexibility to adapt to changing priorities and operational needs.
- Attention to detail and accuracy in all areas of reporting and documentation.
- Ability to work autonomously and prioritise in a busy work environment.

**Why work with us?**
- Competitive salary, including overtime.
- Health and Wellness Benefits including gym membership and wellness programs.
- Flexible work arrangements
- work from home
- Join a team passionate about maintaining a positive culture based on support and recognition.
- Receive an intensive induction and training process to ensure your success.
- You will be supported by our externally accredited quality and safety systems.

**How to apply**:

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