Service Representative

7 months ago

Macquarie Park, Australia Ecolab Full time

**Sydney based opportunity working across the state of NSW**
- ** Attractive base salary + bonus**
- **Fully serviced company vehicle**

**About the role**:
As a Service Representative for our Institutional Division, you will be responsible for supporting in installation upgrades and servicing our equipment within new and existing customers working across NSW. You will be providing value to our clients through escalated troubleshooting, training and maintenance support. This is a pivotal role where the successful applicant will respond to known equipment failures and proactively maintain and service our equipment. This role provides an excellent opportunity for a motivated and results focused person with excellent communication skills to further develop their career.

**You will be responsible for**:

- Managing equipment service requests to ensure commitments are delivered on time
- Provide training to internal Territory Managers & Customers on newly installed systems
- Developing and maintaining strong relationships with our customers
- Conducting training sessions to ensure our customers are using our sanitising solutions and equipment effectively and safely
- Providing a high level of customer service through regular call cycles
- Assisting with growing the business by identifying new opportunities for our customers

**To be successful in this role, you will ideally have**:

- A background in electrical work, plumbing or a mechanical trade would be advantageous
- A hands-on approach to service delivery
- Possess a high level of communication and interpersonal skills to build and maintain professional relationships

**Some of the benefits you could enjoy**:

- Health and Wellbeing Subsidy of $250 per year
- Purchased Additional Annual Leave option and MY Days bonus leave program
- Rewarding Bonus and Incentive programs
- Attractive Staff Product Discounts
- Access to the Ecolab holiday house in Lake Taupo NZ
- Employee Stock Purchase Plan
- Flexible working arrangements

**About Ecolab**:
Every day, we make the world cleaner, safer and healthier - protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and manufacturing markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.

**Life at Ecolab**:
Our three behavioral shifts are People First, One United ANZ Ecolab Team and Owning the Outcome.

We believe the best teams are diverse and inclusive, there is a world of opportunity that can be found within our growing company, and delivering results and demonstrating teamwork, drives advancement.

**How to apply**:
In line with Health department regulations for the clients serviced in this role, you must be fully Covid-19 vaccinated to be considered for this role.

**Get social with us**:
**Our Commitment to Diversity and Inclusion**

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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