Production Support Manager

1 week ago

Sydney, Australia NextGen Full time

**Description**:
**NextGen **is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our
_ 'ApplyOnline'_ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape with a mission to make lending easy.

At NextGen, we believe our people make our business, and our values; Balance, Integrity, Collaboration, Respect and Discovery, are not just posters on our walls. They are how we live each day and are critical to our success.

We are looking for a talented Production Support Manager who embodies these values to join our team. You will be responsible for managing the efficient and effective delivery of production support team in both a B2B and B2C (for Frollo provided services) capacity.
- Lead, coach and develop a team of support personnel to ensure they meet performance targets and deliver high-quality customer service;
- Provide regular and ad hoc feedback to management on statistics of teams;
- Extract learnings from customer surveys to coach the team or introduce changes to team processes
- Report on department KPIs to stakeholders and identify initiatives designed to continuously improve
- Manage day-to-day support activities, prioritise, and make risk/impact assessments within existing processes and procedures towards achieving SLA’s;
- Act as a proactive and accountable escalation point for customers and internal stakeholders;
- Drive internal escalation channels to ensure timely and appropriate resolution to issues/incidents.

**Who are you?**:

- Previous management experience in a call centre/Helpdesk (preferably in banking) managing adherence to metrics including compliance, risk management and service SLA's.
- Strong leadership skills and enthusiastic attitude to customer service.
- Demonstrated ability to drive results through coaching, training & mentoring.
- Strong organisational skills and ability to identify issues and solve problems.
- Ability to handle escalated complaints and build customer relationships.
- A Leader who can create a culture of high performance and success.
- Excellent communicator and strong stakeholder management skills.

**What you'll get in return**:

- Transparent, open and people first culture
- Flexible work options, and spectacular views in a modern space for when you work from our North Sydney office
- An allowance towards your home office set up
- Plenty of social activities
- Generous remuneration package

A great opportunity to join a business that truly lives its values, genuinely values work life balance and see's it as a critical ingredient to enabling people to bring their whole selves to work.

**About NextGen**:
**NextGen **is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our
_ 'ApplyOnline'_ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape.

  • Production Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia NextGen Full time

    Description:NextGen is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our _ 'ApplyOnline'_ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We...

  • Product Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Job descriptionSome career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress...

  • Senior Product Manager

    3 weeks ago

    North Sydney, Australia Amazon Support Services Pty Ltd Full time

    We are seeking a driven, customer-obsessed and experienced Product Manager to oversee the Ring and Blink product portfolio in the Australia and New Zealand markets. In this role you will own go-to market and product marketing strategy and tactics, defining launch goals and metrics and working closely with channel leads to successfully launch products across...

  • Product Support Manager

    2 weeks ago

    Sydney, Australia WesTrac Full time

    Posted Date: 27 Mar 2024- Location: Sydney, NSW, AU**_At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your...

  • Product Support Manager

    1 week ago

    Sydney, Australia HSBC Full time

    -Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Product Support Manager

    4 weeks ago

    Sydney, Australia HSBC Full time

    -Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Product Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia WesTrac Full time

    Posted Date: 27 Mar 2024- Location: Sydney, NSW, AU_At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided...

  • Production Support Manager

    4 weeks ago

    Sydney, Australia GBST Full time

    Posted: 16/03/2023 Closing Date: 15/04/2023 **Job Type**: Permanent - Full Time Location: Sydney Job Category: Information Technology - Sydney, Melbourne or Wollongong location **Start your tomorrow with us!** GBST is a leader in providing technology to the growing financial services industry. We are investing heavily in the future of our organisation,...

  • Product Support Manager

    2 months ago

    Sydney, Australia Hatch Full time

    ** This role is at City of Sydney (not for Hatch)** Hatch is supporting City of Sydney to find a great PRODUCT SUPPORT MANAGER to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like City of...

  • Product Support Manager

    4 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at City of Sydney (not for Hatch)** Hatch is supporting City of Sydney to find a great PRODUCT SUPPORT MANAGER to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like City of...

  • Store Manager

    7 days ago

    Sydney, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: North Sydney-Chatswood area / Sydney CBD -...

  • Store Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia.We are looking for a full time manager.We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing.Someone who can work with nice smile and good attitude.Job description Location: North Sydney-Chatswood area / Sydney CBD Position: Full time...

  • Production Support Specialist

    4 weeks ago

    Sydney, Australia Ambition Full time

    Production Support Specialist 12 months engagement Location: Hybrid working, Sydney CBDStart Date: ImmediateGlobal business seek a talented and motivated Production Support Specialist to support them on a 12 months engagement in Sydney. Responsibilities:As an experienced Production Support Specialist, you will be responsible for the following:Level 3 support...

  • Production Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ambition Full time

    Production Support Specialist 12 months engagement Location: Hybrid working, Sydney CBDStart Date: ImmediateGlobal business seek a talented and motivated Production Support Specialist to support them on a 12 months engagement in Sydney. Responsibilities:As an experienced Production Support Specialist, you will be responsible for the following:Level 3 support...

  • Production Support Specialist

    1 week ago

    Sydney, Australia Ambition Group Full time

    Production Support Specialist 12 months engagement Location: Hybrid working, Sydney CBD Start Date: Immediate Global business seek a talented and motivated Production Support Specialist to support them on a 12 months engagement in Sydney. **Responsibilities**: As an experienced Production Support Specialist, you will be responsible for the following: -...

  • Product Support Manager

    3 weeks ago

    Sydney, Australia HSBC Full time

    -Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Production Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ambition Group Full time

    Production Support Specialist12 months engagementLocation: Hybrid working, Sydney CBDStart Date: ImmediateGlobal business seek a talented and motivated Production Support Specialist to support them on a 12 months engagement in Sydney.Responsibilities:As an experienced Production Support Specialist, you will be responsible for the following:Level 3 support...

  • Product Manager

    2 weeks ago

    Sydney, New South Wales, Australia Profusion Group Full time

    Up to 140k + super (12%) + bonus Products, Platforms, Superannuation and retirement income products and advice Product/platform management, development and implementationCompany OverviewThe client goal is to drive positive client outcomes and the focus of our business is putting clients first, supporting those who choose to seek financial advice and driving...

  • Decision Support Systems Product Manager

    3 days ago

    Sydney, Australia Healthdirect Australia Full time

    Grow with an organisation dedicated to helping Australians improve their health. - Work at the forefront of virtual health service delivery in Australia - Sydney based role in our Haymarket office, near Central station - Hybrid working **About us** Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and...

  • Product Manager

    2 weeks ago

    Sydney, New South Wales, Australia SMC Executive Full time

    Support Product Strategy and Development Provide Subject Matter Expertise Hybrid Work Environment Melbourne or SydneyWe are partnering with a major multi faceted Wealth Manager to identify a Product Manager to be responsible for the management of their Wrap products.This involves maintaining competitive and compliant products and solutions and creating...