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Ticketing Systems Specialist

1 month ago

Melbourne, Australia Arts Centre Melbourne Full time

**Job no**: 493775
**Work type**: Full time fixed-term
**Location**: Melbourne - CBD
**Categories**: Ticketing
- Play a proactive role in shaping the customer experience at Arts Centre Melbourne
- Conveniently located in the heart of the Arts Precinct near public transport
- Full-time fixed term parental leave fill role, February to September 2025

**About the role**

The Ticketing Systems Specialist will deliver proactive, customer-focussed service to our clients, providing advice and accurately configuring and maintaining ticket builds. In this role, you will utilise your technical expertise to enhance the customer and presenter experience, demonstrate the ability to excel and pivot under pressure, meet deadlines and ensure the completion of event settlements. This is a fixed-term position to support the team during a parental leave period.

**Full time, fixed term position (Feb-Sept 2025). Band 3.2 $84,502.00 p.a. plus superannuation.**

**Your Skills and Experience (Key Criteria)**
- Relevant and practical ticketing industry experience
- Previous client management experience and the ability to develop sales and service solutions.
- Ability to make sound commercial decisions in a busy environment.
- Demonstrated experience in using customer data to inform future decision making.
- Ability to deliver a high level of customer service with a proactive approach to problem solving & conflict resolution.
- Skills and experience in the use of Tessitura is an advantage.

**About the Team**

The Customer Growth business unit sits within the Performing Arts Pillar and is responsible for:

- The support and delivery of all ticketing solutions for a successful On Sale
- Ticket system management for the organisation through the internal ticketing platform, Tessitura
- The management of the third-party ticketing relationship and processes
- The relationship management with Presenters regarding all things ticketing

**About Arts Centre Melbourne**

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

**Enjoy Team Member Benefits**

As a valued member of our ensemble, you will enjoy:

- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

**Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.**

**Applications are open to those with full working rights in Australia**.** Arts Centre Melbourne is an Equal Employment Opportunity Employer**.

LI-TH1

**Advertised**: 15 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 29 Nov 2024 AUS Eastern Daylight Time