Technology Support Specialist

3 months ago

Sydney, Australia Qantas Airways Limited Full time

Challenge yourself and be part of a great team
- Opportunity to join the Airline IT business and evolve your IT support skills and progress your career
- Full-Time position based at our Head Office in Mascot

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. Technology is a big part of how we continue to pioneer our way forward. With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together we’ll show you it’s possible to make an impact, and to never underestimate what you’re capable of achieving.

The Technology Support Specialist is responsible for the day-to-day management of the Workplace Technology services provided to employees. This entails support across multiple platforms, functions and service partners. The role ensures service partner service levels are met and the delivery to all contracted outcomes.

Technology Support Specialist also works with internal and external teams to continually optimise the service delivered by understanding through data issues, problems and opportunities for delivering a service that exceeds our employees’ experience. You will also be key to supporting and approving successful project transitions into BAU, ensuring the relevant process updates are fit for purpose.

The Technology Support Specialist is responsible for the end-to-end delivery, management and coordination of providing support to Qantas Group Platinum and Gold users. The Technology Support Specialist provides support for Qantas Group main premises in Sydney, Melbourne, Brisbane, Perth and remote support for all other locations. Technology Support Specialist may be dispatched to provide onsite support as necessary.

You’ll have:

- 5+ years’ experience in IT Service Manage mentor operational roles
- 2 + years relevant business domain and systems knowledge
- Experience in Service Delivery for the following Services: End user computing, Devices and Mobility, Collaboration services including M365, Meeting Rooms, Managed Print, Active Directory / Azure Active Directory (Azure AD)/Entra, Microsoft 365, SCCM, Microsoft Intune, Teams, Sharepoint, Windows 10/Windows 11
- Experience in Deskside support including VIP support experience
- Experience supporting/directing on-site and off-shore Employee experience outsource vendor technicians
- Remains proactive and takes prompt action to accomplish outcomes
- Experience with vendor management from small medium suppliers to your Tier 1
- Proven experience leading resolution of complicated user problems originating from highly-detailed, complex, integrated systems
- Experience with transition management of initiatives into operations
- Strong research, analytical and problem solving skills, proven ability to consider issues from a different perspectives and draw commercially sound recommendations
- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._
- Applications close 5th of September._

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