Principal Product Owner

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Principal Product Owner - Clerk Grade 11/12**
**NSW Dept of Customer Service | Digital Channels**
- Opportunity to be part of an exciting whole-of-government program
- Lead an effective multi-disciplinary product team and contribute to a high-performance culture
- Make a difference to the people of NSW
- Full time ongoing permanent role, based in Sydney CBD with remote working opportunities

**About the team and role**

The Department of Customer Service has embarked on a journey to transform the NSW Government into the world’s most customer-centric government. We place the customer at the centre of everything we do and are leading the digital strategy for NSW Government.

The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook. On these channels we provide an inclusive, consistent, high-quality experience for NSW Government customers.

The OneCX program is an all-of-government strategy that will see over 450 agency websites migrated onto one single source: nsw.gov.au. We are transforming our customer’s digital experience of NSW Government. It is making it easier for customers to access the information they need, without having to understand or navigate the structure of government.

This role sits within our OneCX Delivery stream and will report to the Director. You will lead and manage a multi-disciplinary team including designers, content writers, developers and testers within the NSW Government website migration project. You will also consult and negotiate with diverse stakeholders by managing their expectations, viewpoints, and interests in regard to the scope, complexity and sensitivity of projects to deadlines.

If you have a growth mindset, are customer and digitally obsessed and excited about taking government to the next level, we want to hear from you.

**Your day-to-day**

Responsibilities will include:

- Lead a multi-disciplinary Agile team to manage the consolidation of nominated websites into nsw.gov.au by validating product features and design, identifying and resolving issues and collecting and prioritising inputs to inform product decisions and direction, determining the right approach for the team to take and evaluating this through the life of a project
- Lead and define an outcome-oriented product roadmap, informed by customer insights and feedback, to define and write user stories, acceptance criteria and success metrics, to ensure customer centric product, experience and content design, development and delivery with sustainable targets.
- Lead research, including consultation with stakeholders and related activities, to define current and future product enhancement to meet customer needs and maximise return on investment
- Lead and coach a product team to deliver product roadmap, practice management and continuous improvement in product and system enhancements, efficiency improvements, and regulatory and compliance initiatives through the delivery phases, go-live and into handover

**Skills and experience**

To be successful, you will demonstrate:

- The ability to define, develop, implement and manage digital products and features that align with the digital strategy and roadmaps to ensure delivery of high-quality products, services and customer experience
- Strong communication skills with strong stakeholder management skills
- Strong work ethic and a can-do attitude to work to tight deadlines
- Consulting and negotiating with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints, interests and sensitivity of products
- Experience in leading cross-functional project teams in the end-to-end product life cycle
- Ability to work on multiple web projects simultaneously using Agile methodologies
- Ability to plan and manage a web project from inception to implementation / transition to BAU, including the discovery phase to identify the problems, requirements and business solutions.
- Balancing competing demands to ensure project objectives are achieved to the required standards and within budget
- Ability to work in an agile, complex, and rapidly changing environment
- Strong influencing and negotiation skills
- A proven ability to prioritise conflicting workloads and consistently hit targets
- Knowledge and experience with Web Content Accessibility Guidelines (WCAG) 2.1 accessibility standards and guidelines
- Understanding of Human Centred Design principles

**Why work for us?**

There are lots of reasons why a role with us is rewarding - working with us gives you:

- The opportunity for **meaningful work that matters** to all of us in NSW
- Hybrid working, compressed hours and generous leave conditions, so you can **make time for what counts**:

- Much more than just a job, you can **build a career here**:

- Unmatched opportunities for **growth and development**

You can read about all the perks and benefits of working at the Departm

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