IT Support Analyst

2 weeks ago

Parramatta, Australia William Buck NSW Full time

**Introduction**:
Tech & Innovation focused Accounting firm
Social and supportive team culture
Genuine career development opportunity

**So, this is William Buck**:
We’re Accountants, but we aren't boring

We're recognised as one of Australia’s leading mid-tier Accounting firms, with over 100 Directors and 900 team members across Australia and New Zealand.

We believe in ‘Changing Lives’ across everything we do - clients, colleagues, and community

We’ve got wonderful people, a caring and collaborative environment, flexible work arrangements, social events, international alliances, and big learning and career opportunities - and we are looking for people like you to join us

The Opportunity

We currently have a fantastic opportunity for an IT Support Analyst to join our Parramatta team. This is a fantastic opportunity for an experienced IT Support Analyst to join our growing IT Division, and support our Parramatta office.

We are looking for someone that is confident working autonomously as well as being an integral part of our collaborative and social team.

You will enjoy building relationships with internal and external stakeholders and aspire to become a key point of contact for the broader business.

To be successful in this role, you will not just be responsible for providing PC and network troubleshooting support but also focus on the customer service and user experience of our 250 users across our Sydney and Parramatta teams..

**Key responsibilities will include**:
Providing customer focused technical support to users
- Troubleshoot and resolving users IT issues, including escalating and liaising with third party vendors when required
- Creating and managing all new user accounts in Active Directory and various third party systems
- Installation and configuration of computer hardware, software, operating systems, networks, printers, scanners - and anything that comes across our desk
- Perform network and server maintenance and health check tasks
- Maintain documentation of systems, networks, and backups
- Provide training and demonstrations to internal stakeholders, if required

**Desired skills and Experience**:
2+ years experience in a similar role
Relevant tertiary qualifications such as Certificate IV in Information Technology or an IT degree
Excellent technical knowledge of desktop and network platforms, with working technical knowledge of current network protocols, operating systems, and standards (Microsoft Windows Desktop/Server/ Active Directory/O365)
Strong problem-solving skills and customer-service approach

**A few William Buck Benefits waiting on your arrival**:

- Hybrid Working Arrangements - Work from Home
- Salary Continuance Insurance for all employees
- Genuine career development opportunities
- Access to an In-house psychologist - for personal, professional or career coaching discussions
- Bi-Monthly Colleague Lunch
- Dress for your day
- Social Club events
- Personal Training, Yoga, Run Club and more

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