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Telephone Account Manager X 2

2 months ago

Sydney, Australia Hatch Full time

** This role is at Optus (not for Hatch)**

Hatch is supporting Optus to find a great Telephone Account Manager x 2 to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Optus.

**About the role at Optus**

The Telephone Account Management Team are responsible for providing lifecycle support for a portfolio of Optus Business (**OB**) customers within a certain territory. Maintaining relationships with valuable “whole of business” customers predominately through retention activity and ongoing sales growth of the existing customer base, you will also manage and grow a base of customers through sales retention and growth strategies, as well as make welcome calls to uncover growth opportunities e.g., additional services and/or new products.

You will also be involved in case management of port threats, complex critical issue management, plus manage an internal base and be expected to fulfil an end to end account management role, including working toward a sales target with a commission plan attached to your sales achievements. You will be accountable to investigate and resolve complaints across Optus' entire product suite, proactively identify any systematic and recurring trends which may impact the operating rhythm of Business Customers and provide insights / suggestions to help rectify or improve customer experience in future.

This is a calling to all high achievers who thrive on smashing their targets and giving all their customers the red carpet treatment

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Sales Pipeline Fulfilment - Ensure the top of the sales pipeline is adequately filled with quality leads
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Sales Pipeline Management - Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Results orientation - Focuses on outcomes and the steps it takes to achieve them

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Optus.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

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