Telephone Account Manager X 2

4 weeks ago

Sydney, Australia Optus Full time

**Telephone Account Manager x 2**:
**Date**:04-Apr-2023

**Location**: Sydney (Macquarie Park HQ), Australia

**Company**:Singtel Group

**So, why Optus?**

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

**Are you ready?**

The Telephone Account Management Team are responsible for providing lifecycle support for a portfolio of Optus Business (**OB**) customers within a certain territory. Maintaining relationships with valuable “whole of business” customers predominately through retention activity and ongoing sales growth of the existing customer base, you will also manage and grow a base of customers through sales retention and growth strategies, as well as make welcome calls to uncover growth opportunities e.g., additional services and/or new products.

You will also be involved in case management of port threats, complex critical issue management, plus manage an internal base and be expected to fulfil an end to end account management role, including working toward a sales target with a commission plan attached to your sales achievements. You will be accountable to investigate and resolve complaints across Optus' entire product suite, proactively identify any systematic and recurring trends which may impact the operating rhythm of Business Customers and provide insights / suggestions to help rectify or improve customer experience in future.

This is a calling to all high achievers who thrive on smashing their targets and giving all their customers the red carpet treatment

**Your skills to pay the bills...**
- Minimum 5 years sales experience essential;
- Account Management or Extensive Customer Management experience which has also featured Virtual selling;
- Solid computer skills, with excellent verbal and written communication ability; &
- Excellent time management skills, able to manage competing priorities

Please **apply** in confidence via the **online** function today

As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment.

Considering the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19, and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement.

We're a highly collaborative workplace, and offer a range of perks such as:

- A competitive salary
- Discounts on products and services
- Ongoing training, mentoring and development opportunities
- Up to five days of Volunteer Leave per year
- Blended Ways of Working

We understand that flexibility means different things to different people. We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share. Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you.

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

**Please no recruitment agencies, we’ll be managing this role in-house. Any resumes submitted outside of our process will be deemed the sole property of Optus.**

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

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